Ogechi Emmanuella Onwochei

TABLE OF CONTENTS BRAINIAC. The world’s Tech Superstore Frequently Asked Questions | Official Guide TABLE OF CONTENTS 1. About Brainiac 2. Technology Services 3. Tech Education & Training 4. Staffing & Talent Solutions 5. Pricing & Engagement 6. Quality, SLAs & Support 7. Data Security & Confidentiality 8. Partnerships & Community 9. What is Brainora? 10. Getting Started with Brainora 11. Plans & Billing 12. Features & AI Capabilities 13. Integrations & Technical Setup 14. Team & Account Management 15. Brainiac + Brainora Together 16. Contact Directory © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 2 PART I BRAINIAC The World’s Technology Superstore From a first laptop to a Fortune 500 transformation – Brainiac delivers every technology service, product, and skill known to the modern world. BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide SECTION 1 About Brainiac Who we are, what we stand for, and who we serve Q › What is Brainiac? Brainiac is the world's most comprehensive technology company, the undisputed "Walmart of Tech." We operate at the intersection of technology services, world-class education, AIpowered tools, and skilled talent. Whether you need a website built, a cybersecurity audit, a cloud migration, hardware repaired, or a data science boot camp. Brainiac is your single destination for all of it. Q › What is Brainiac's mission? To make world-class technology accessible to every individual, business, and community on earth, regardless of size, budget, or background. We believe technology should be a great equalizer, not an exclusive privilege. Q › Who does Brainiac serve? We serve the full spectrum of tech consumers and builders: • Individuals & Students — learning new tech skills or starting a digital career • Freelancers & Entrepreneurs — getting affordable, expert-level tech support • Small & Medium Businesses — scaling IT, development, and digital operations • Large Enterprises & Corporations — end-to-end digital transformation and staffing • Schools & Universities — curriculum partnerships and workforce readiness programs • Government & NGOs — secure, compliant, cost-effective technology solutions Q › What makes Brainiac different from any other tech company? Six things no competitor can match simultaneously: • Everything Under One Roof: The complete tech spectrum, no need to shop elsewhere • Education + Services: We build your tech AND teach you how it works • Brainiac-Powered AI: Our internal AI division powers Brainora, our support platform • Certified Professionals: Every specialist is vetted, credentialed, and continuously trained • Global + Local: Physical centers worldwide with full remote service delivery • All-Budget Accessibility: pricing tiers from student-friendly to enterprise-grad © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 4 BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide SECTION 2 Technology Services Every tech service known to the modern world is available here. Q › What categories of tech services does Brainiac offer? Our service catalog spans the entire technology universe. Major categories include: • Software Development — web apps, mobile apps, APIs, SaaS, enterprise systems • Cloud Computing — AWS, Azure, GCP: migration, architecture, DevOps, FinOps • Cybersecurity — pen testing, SOC services, compliance, incident response • AI & Machine Learning — custom models, NLP, computer vision, AI strategy • Data Engineering & Analytics — pipelines, warehousing, BI dashboards • UI/UX Design — research, wireframing, prototyping, full product design • Blockchain & Web3 — smart contracts, DApps, NFT platforms, crypto integrations • Hardware Repairs — laptops, desktops, servers, printers, networking gear • Network & Infrastructure — LAN/WAN, Wi-Fi, VPNs, firewall configuration • ERP & CRM — SAP, Salesforce, Odoo, HubSpot implementation and customization • IT Consulting — digital transformation, CTO-as-a-Service, tech strategy • E-commerce — store builds, payment integrations, platform migrations • Tech Staffing — sourcing and placing certified tech talent globally Q › Can Brainiac develop a custom software solution for my business? Absolutely. Custom software is one of our core competencies. We begin with a thorough discovery session, develop using agile sprints with regular client checkpoints, and deliver production-ready software built for scale, security, and longevity. Post-launch, we provide maintenance, feature updates, and 24/7 support. Q › Does Brainiac support cloud migration? Yes. Our cloud architects are certified across AWS, Azure, and GCP. We assess your current infrastructure, design a zero-downtime migration strategy, execute the move, and provide ongoing cloud management, cost optimization, and architecture reviews. © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 5 BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide SECTION 3 Tech Education & Training From beginner to expert — we teach every level of every tech skill Q › What training programs does Brainiac offer? Our learning ecosystem covers every major technology domain: • Coding Boot Camps — intensive 8–24 week programs in web dev, data science, cybersecurity, AI • Certification Prep — AWS, Azure, Google Cloud, Cisco, CompTIA, PMP, and more • Corporate Upskilling — bespoke team training designed around your business needs • 1-on-1 Mentorship — personalized coaching with senior industry professionals • Self-Paced Courses — flexible online modules accessible anytime, any device • Kids & Teens Programs — coding, robotics, digital literacy for ages 8–17 • Workshops & Masterclasses — 1–3 day deep dives on AI, blockchain, no-code tools • University Partnerships — bridging the gap between academic and industry demands Q › Does Brainiac offer career support after training? Yes — career outcomes are central to our education mission: • Resume & LinkedIn profile review by tech hiring professionals • Mock technical interviews with detailed feedback • Job placement assistance via our 200+ hiring partner network • Portfolio building guidance and project showcasing support • Access to the Brainiac Alumni Network (50,000+ members globally) • Internship and apprenticeship placements within Brainiac and partner companies Q › Can Brainiac teach complete beginners with no tech background? Absolutely — and we take great pride in this. Many of our most successful alumni started with zero coding knowledge. Our beginner onboarding tracks build foundational thinking before advancing into specialized domains. We maintain a maximum 1:12 instructor-tostudent ratio and provide personal learning plans for every student. © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 6 BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide SECTION 4 Staffing & Talent Solutions The right tech talent, right when you need them. Q › Can Brainiac help me hire skilled tech professionals? Yes. Our talent solutions division connects businesses with pre-vetted, certified tech professionals globally. From a single contract developer to a complete cross-functional product team, we source, screen, and place the right people at speed. • Roles: Software engineers, data scientists, cloud architects, UX designers, cybersecurity experts, PMs, QA engineers, and more • Engagement types: Contract, part-time, full-time, dedicated team models • Global coverage: Remote-ready talent across 40+ countries Q › How does Brainiac vet its professionals? Every Brainiac professional completes a rigorous multi-stage screening: • Technical assessments — role-specific coding challenges, system design tasks, practical tests • Portfolio & project review — past work evaluation by senior technical leads • Behavioral interviews — cultural fit and communication assessment • Reference & background checks — employment history and credential verification • Certification validation — confirmed by issuing authorities SECTION 5 Pricing & Engagement Flexible models for every budget — individual to enterprise. Q › How is Brainiac's pricing structured? We offer six engagement models to suit your situation: • Fixed-Price — defined scope, agreed deliverables, transparent total cost • Time & Materials — ideal for evolving projects, billed on actual hours • Individual Course Fees — one-time enrollment for boot camps and programs © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 7 Frequently Asked Questions | Official Guide BRAINIAC . The World’s Tech Superstore • Per-Seat Training — corporate learning licenses per learner • Monthly Retainer — ongoing managed services or dedicated team access • Custom Enterprise Quotes — tailored multi-service proposals for large organizations Service Category Software Development Cloud Management Cybersecurity Audit Tech Training (Individual) Corporate Training Hardware Repair Staffing (Contract) Typical Model Fixed/T&M; Monthly Retainer Fixed Price Course Fee Retainer/Fixed Fixed Price Time & Materials Starting From $5,000/Project $800/month $2,500/audit $199/course $3,000/program $49/device $45/hour Enterprise Custom quote Custom quote Custom quote Per-seat pricing Custom quote SLA contract Dedicated team Q › Does Brainiac offer a free consultation? $45 / hour SLA contract Dedicated team Yes, every new relationship starts with a complimentary 30-minute strategy session. Training enrollees also receive free access to the platform demo before committing. Enterprise clients can request a free pilot engagement for select services. Q › Are instalment plans available for training programs? Yes. We offer flexible instalment payment plans for boot camps and long-term programs, allowing payments to be spread over the course duration. Regional financing options through partner institutions may also be available. SECTION 6 Quality, SLAs & Support We deliver on time, to spec, and stand behind every project. Priority P1 - Critical P2 - High P3 – Medium P4 - Low Description System-wide outage or breach Major Service degradation Non-critical user-facing issue Minor issue or general query © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved First Response 15 minutes 1 hour 4 hours 8 hours Resolution 4 hours 8 hours 24 hours 72 hours Page 8 BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide Q › What happens if I am not satisfied with a delivered service? 72 hours Client satisfaction is non-negotiable. If a deliverable doesn't meet agreed requirements, contact your account manager within the warranty period (minimum 30 days post-delivery). We investigate, take corrective action, and redo the work at no charge if necessary. For training programs, we offer a 2-session satisfaction guarantee with a full refund if not satisfied. SECTION 7 Data Security & Confidentiality Your data and IP are protected at every level. Q › How does Brainiac protect client data? • AES-256 encryption for all data at rest • TLS 1.3 for all data in transit • Role-based access controls — need-to-know only • GDPR, CCPA, and regional data protection compliance • Regular third-party security audits and penetration tests • OWASP-standard secure development for all built software Q › Who owns the intellectual property of the work Brainiac creates for me? Upon full payment, all IP, including source code, designs, documentation, and assets, transfers entirely to you. Brainiac retains zero rights to reuse, resell, or repurpose client-specific deliverables. This is explicitly guaranteed in all project agreements. SECTION 8 Partnerships & Community A global network of learners, builders, and innovators. Q › Does Brainiac have an alumni community? Yes, the Brainiac Community is a 50,000+ strong global network of graduates, clients, and tech enthusiasts. Members enjoy exclusive events, hackathons, a dedicated job board, © 2025 Brainiac Technologies Inc. & Brainora AI . . All Rights Reserved Page 9 BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide mentorship circles, and monthly industry insights. We also host the annual Brainiac Tech Summit, our flagship innovation conference. Q › Does Brainiac support underserved communities? Through the Brainiac Foundation, we run scholarship programs, free coding workshops, and digital literacy initiatives for underserved youth, women in tech, and persons with disabilities. Technology is a great equalizer — and we are committed to making it accessible to everyone. © 2025 Brainiac Technologies Inc. & Brainora AI . . All Rights Reserved Page 10 PART II BRAINORA AI-Powered Customer Intelligence Platform Built by Brainiac’s AI research division – Brainora is the world’s smartest customer support engine. Every conversation. Every channel. Handled. BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide SECTION 9 What is Brainora? The AI support brain behind the world's fastest-growing businesses. Q › What is Brainora? Brainora is an AI-powered customer support and intelligence platform built by Brainiac's inhouse AI research division. It combines live chat, omnichannel ticketing, a shared team inbox, AI-generated response suggestions, intelligent workflow automation, and a selfservice knowledge base — all in one unified, beautifully designed dashboard. Brainora powers Brainiac's own customer experience operations and is available as a standalone SaaS product for any business that wants to deliver faster, smarter, and more human-feeling customer support at scale. Q › How is Brainora connected to Brainiac? Brainora is Brainiac's proprietary AI platform, born from years of internal R&D; and now made available to the world. Every AI model inside Brainora is trained, maintained, and continuously improved by Brainiac's machine learning engineers. When you use Brainora, you benefit from the same AI infrastructure that powers one of the world's largest tech service companies. Q › Who is Brainora designed for? Brainora is built for any business that interacts with customers, from solo founders managing their own support queue to enterprise teams handling millions of conversations: • E-commerce brands needing fast, accurate order and returns support • SaaS companies requiring technical and billing support at scale • Digital agencies managing support for multiple client accounts • Service businesses that want to replace legacy helpdesk tools • Enterprise support teams seeking AI augmentation without replacing human agents © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 12 Frequently Asked Questions | Official Guide BRAINIAC . The World’s Tech Superstore SECTION 10 Getting Started with Brainora Q › How do I create a Brainora account? Visit app.brainora.ai and click 'Start Free Trial'. Enter your name, business email, and company name. No credit card required for the 14-day trial. Upon registration, you receive a confirmation email with your workspace link, onboarding checklist, and an invitation to schedule a free guided setup call with our team. Q › Is there a free trial? Yes. All new accounts receive a 14-day free trial with full access to every feature — including Brainora AI, automation workflows, omnichannel inbox, and analytics. No credit card required. At the end of the trial, your account automatically moves to the free Starter tier if you don't upgrade. Q › Can I import existing support history? Absolutely. Brainora supports seamless data migration from Zendesk, Freshdesk, Intercom, and Help Scout. You can also upload ticket and contact CSVs. Go to Settings › Import Data and follow the guided wizard. Our team assists with complex migrations at no additional cost. SECTION 11 Plans & Billing Transparent pricing for teams of every size. Priority P1 – Critical P2 – High P3 – Medium P4 – Low Description First Response Resolution System-wide outage or breach 15 minutes 4 hours Major Service degradation 1 hour 8 hours Non-critical user-facing issue 4 hours 24 hours Minor issue or general query 8 hours 72 hours © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 13 BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide Q › How do I upgrade or downgrade? Change your plan anytime from Settings › Billing › Change Plan. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle. No cancellation fees, ever. Q › What payment methods are accepted? • All major credit and debit cards (Visa, Mastercard, American Express) • PayPal and bank transfer (annual Enterprise contracts) • All transactions processed securely via Stripe — card details never stored on Brainora servers Q › Is there a money-back guarantee? Yes. Brainora offers a 30-day money-back guarantee on all paid plans. Contact-within 30 days of subscribing for a full refund, no questions asked. SECTION 12 Features & AI Capabilities The most intelligent support platform ever built. Q › What is Brainora AI and how does it work? Brainora AI is the platform's built-in intelligence engine, developed by Brainiac's ML division. It reads incoming customer messages in real time, understands context and intent, and surfaces accurate on-brand reply suggestions for your agents to review and send in one click. Brainora AI continuously learns from your past conversations, your knowledge base, and your agents' edits — becoming smarter and more personalized to your brand over time. Available on Pro and Enterprise plans. Q › What channels does Brainora support? All messages route into one unified shared inbox: • Email, Live Chat (web widget), WhatsApp, Facebook Messenger • Instagram DMs, Twitter/X, SMS, and in-app messaging • Connect multiple channels simultaneously with automatic smart routing © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 14 BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide Q › Can I set up automated workflows? Yes. Brainora's no-code automation builder lets you create powerful rules using triggers, conditions, and actions — all without writing a single line of code. Set up SLA timers, escalation chains, auto-replies, tag assignment, team routing, and out-of-office workflows with ease. Q › Does Brainora include a knowledge base? Yes. Every account includes a built-in knowledge base where you publish FAQ articles, howto guides, and policy documents. It's accessible via your custom subdomain (e.g., help.yourcompany.com) and is also fed directly into Brainora AI to power smarter automated and agent-assisted responses. Q › Does Brainora support team collaboration? Built for teams from day one. Multiple agents can work simultaneously with real-time conversation history, internal notes, @mentions, and collision detection (see when a teammate is already typing). Role-based permissions control access at the inbox and team level. SECTION 13 Integrations & Technical Setup Brainora connects to everything your business already uses. Q › What integrations does Brainora support? Brainora natively integrates with: • E-commerce: Shopify, WooCommerce • CRM: HubSpot, Salesforce • Payments: Stripe • Productivity: Slack, Zapier, and 40+ other tools • Any custom app via our REST API and webhooks Q › Is there a mobile app? Yes. Brainora is available on iOS (App Store) and Android (Google Play). The app gives agents full access to inbox, ticket management, customer profiles, and push notifications — support your customers from anywhere, anytime. © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 15 BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide Q › What is Brainora's uptime guarantee? Brainora maintains a 99.9% uptime SLA for all paid plans and a 99.99% uptime SLA for Enterprise. Real-time system status and incident history are available at status.brainora.ai. Service credits are issued automatically for any downtime exceeding the SLA. Q › How secure is data on Brainora? • AES-256 encryption at rest, TLS 1.3 in transit • SOC 2 Type II certified and GDPR compliant • AWS infrastructure across US and EU regions • Enterprise: dedicated data region available on request • Daily automated backups with 30-day retention • SSO via SAML 2.0 and OAuth 2.0 on Enterprise (Google Workspace, Azure AD, Okta, OneLogin) SECTION 14 Team & Account Management Manage your workspace, agents, and settings with ease. Q › How do I add agents to my Brainora account? Go to Settings › Team › Invite Agent and enter their email. They receive an invitation valid for 48 hours. Assign roles (Admin, Agent, Viewer) and restrict access to specific inboxes. Agents only count toward your plan limit after accepting the invitation. Q › Can I customise the Brainora chat widget to match my brand? Yes. From Settings › Chat Widget, you can customize the widget colour, position, welcome message, agent avatar, business hours display, and offline message. Custom launcher icons and complete Brainora branding removal are available on Pro and above. Q › How do I cancel my Brainora account? Cancel anytime from Settings › Billing › Cancel Subscription. Your account stays active until the current period ends. We strongly recommend exporting your data (Settings › Export Data) before cancellation. Accounts and data are retained for 60 days post-cancellation before permanent deletion. © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 16 PART III Brainiac + Brainora – Better Together Two brands. One vision. The most complete technology ecosystem ever assembled under a single roof. BRAINIAC . The World’s Tech Superstore Frequently Asked Questions | Official Guide SECTION 15 Brainiac + Brainora Together Why the whole is greater than the sum of its parts. Q › How do Brainiac and Brainora work together? Brainiac is the technology company that builds, teaches, and deploys every form of technology. Brainora is the AI platform that keeps those experiences running smoothly for customers. Together, they form a closed-loop ecosystem: • Brainiac builds your software — Brainora supports your customers using it • Brainiac trains your team — Brainora automates the repetitive queries so they focus on complex work • Brainiac's AI division powers Brainora — every model is built and maintained in-house • Brainiac clients get Brainora at preferential rates as part of their service packages Q › Can I use Brainora without being a Brainiac client? Absolutely. Brainora is a fully independent SaaS platform available to any business worldwide, regardless of whether they use Brainiac's other services. You can sign up at app.brainora.ai and start a free trial today. However, Brainiac clients enjoy bundled pricing, priority onboarding, and deeper integration between their built systems and Brainora's support layer. Q › Is there a bundled pricing option for both platforms? Yes. The Brainiac Ecosystem Bundle combines Brainiac managed services or a development retainer with a Brainora Pro or Enterprise subscription at a discounted combined rate. Contact-to discuss a tailored ecosystem package for your business. Q › What does the future of the Brainiac Ecosystem look like? Our roadmap is ambitious. Upcoming milestones include: • Brainora Voice — AI phone support integrated with the Brainora dashboard • Brainiac Marketplace — a curated platform to hire vetted Brainiac-certified freelancers • BrainOS — our unified client portal combining project management, support tickets, training progress, and billing in one dashboard • Brainora Analytics Pro — predictive customer insights and proactive support triggers • Global Learning Campuses — Brainiac physical education and coworking hubs in 20 cities © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 18 Frequently Asked Questions | Official Guide BRAINIAC . The World’s Tech Superstore SECTION 16 ECTION 15 Contact Directory Every way to reach the Brainiac Ecosystem. BRAINIAC — Technology Services, Training & Staffing Channel General Inquiries Sales & Quotes Training Enrollment Partnerships Technical Support Phone (Toll-Free) Website Social Media Live Chat Contact Deetails-----+1 (800) BRAINIAC www.brainiac.tech @BrainiacTech — LinkedIn, Twitter/X, Instagram, YouTube Available on website — Mon–Fri, 8am–8pm (local time) BRAINORA — AI Customer Support Platform Channel Contact Deetails- General & Onboarding Billing Support - Technical Support - Enterprise Sales - Phone Support +1 - | Mon–Fri 8am–8pm EST Live Chat Available 24/7 via the Brainora dashboard app.brainora.ai Platform App © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 19 Frequently Asked Questions | Official Guide BRAINIAC . The World’s Tech Superstore Status Page status.brainora.ai Website www.brainora.ai Ready to experience the future of technology? Explore what Brainiac can build for you — and let Brainora handle your customers like never before. brainiac.tech · brainora.ai ·-· +1 (800) BRAINIAC © 2025 Brainiac Technologies Inc. & Brainora AI · All rights reserved · Brainiac and Brainora are trademarks of Brainiac Technologies Inc. © 2025 Brainiac Technologies Inc. & Brainora AI . All Rights Reserved Page 20