Ogechi Diamond Michael

Michael ogechi Rivers, Nigeria- PROFESSIONAL SUMMARY SKILLS Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Vivacious individual well-educated in determining customer needs based on personal features and other customer preference-related factors. Offering in-depth knowledge of cash register operations, CRM tools, and Attentive listener with excellent multitasking, communication, and organizational abilities. ● Lead prospecting ● Service Agreements ● Sales Closing ● Customer Relations ● Database Management ● Outbound Sales ● Phone script ● Outbound and inbound calls EXPERIENCE ● Scripted calls Sales Manager, PWAN EDGE ESTATE, October 2021 — March 2022 ● Cold Calling ● Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness. ● Interpreted sales and pricing policies to departmental personnel and customers. ● Reviewed customer service agreements for terms and conditions pricing and accuracy. Sales Representative, Chibu Telecommunication Rivers State September 2020 — August 2021 ● Surpassed sales objectives for several consecutive years by cultivating productive client partnerships. ● Enhanced marketing and sales strategies to increase profitability and develop an organizational pipeline. LANGUAGES ENGLISH AND IGBO Created strategies to develop and expand sales of service ● existing customers which resulted in a significant increase in annual revenue. Customer Care Representative, MTN PORT HARCOURT, RIVERS STATE January 2020 — July 2020 Resolved concerns with products or services to help with ● retention and drive sales. Delivered exceptional customer service to every customer by ● leveraging extensive knowledge of products and services and creating a welcoming, positive experience. Cross-trained and provided backup support for organizational ● leadership. EDUCATION •Divine Favor College, Egwi Etche, Rivers State Nigeria — Wace 2009 – 2015 •Elechi Amadi Polytechnic, Rivers State, Nigeria OND- • Coursera– customer service fundamentals Customer support Technical support Data, Data everywhere CERTIFICATIONS ● CPSP - Certified Professional Sales Person ● Certified Telemarketer ● a certified customer support representative