Ogechi Osadebe
www.linkedin.com/in/ogechi-osadebe
Phone:-, Email:-Lagos, Nigeria
SUMMARY
Resourceful and disciplined professional with over six years of progressive experience in
administrative support, customer relationship management, and quality assurance. Adept at
managing client interactions, streamlining operational processes, and ensuring top-notch
service delivery. Proficient in leveraging tools like Zoho CRM to enhance customer satisfaction
and drive project success. Dedicated to contributing to organizational growth and fostering
long-term client relationships.
SKILLS AND CORE COMPETENCIES
●Customer Relationship Management (Zoho CRM) ●Administrative Support ●Data entry
●Quality Assurance and Control ●Scheduling and Calendar Management ●Product Knowledge
●MS Office Suite ●Time management ●Emotional Intelligence ●Communication ●Data
Management and Confidentiality ●Organization ●Multitasking ●Empathy
EXPERIENCE
Customer Relationship Officer
Bert Technologies - October 2022 - February 2025
Key Achievements
● Oversaw customer projects and maintained robust client relationships through consistent
communication and project updates.
● Utilized Zoho CRM to track customer interactions, resolve issues promptly, and ensure
satisfaction.
● Collaborated with internal teams to align project timelines with client expectations,
achieving a 95% satisfaction rate.
Quality Assurance Inspector
Primera Foods Nig Ltd - January 2020 – October 2022
Key Achievements
● Conducted inspections to ensure product quality met regulatory standards and internal
benchmarks.
● Implemented quality control measures that reduced defective product rates by 15%.
● Prepared detailed reports on inspection outcomes, identifying areas for process
improvements.
Administrative/Customer Support Staff
FM Medical Laboratory - February 2017 – December 2019
Key Achievements
● Provided
administrative
support
to
laboratory
staff,
managing
schedules,
correspondence, and documentation.
● Assisted customers by answering inquiries, scheduling appointments, and ensuring a
seamless service experience.
● Maintained meticulous records, ensuring compliance with data protection and
confidentiality standards.
EDUCATION
● BSC in Microbiology - University of Benin
TRAINING/CERTIFICATIONS
● Diploma in Computer Desktop Publishing
