Ogechi Charity Okechukwu

I am strong advocate of delivering quality service, my skills and qualification are an ideal match for a company that desires to seek change and growth. In every work environment I find myself, I am always eager to to contribute my abilities, knowledge and experience to accomplish the organizational goals and objectives. Over the years, these are some of the achievement and meaningful impacts I've made in previous organizations have worked with in the past

• Served customers in a positive way, receiving numerous golden agent awards.
• Handled and escalated customer complaints, resolving issues promptly and turning dissatisfied customers into loyal advocates.
• Achieved a customer resolution rate of 95% within the first contact, exceeding departmental targets.
• Recognized for consistently meeting and exceeding performance targets.
• Engaged in responding to customer inquiries and comments via different social media platforms, resulting in a 60% increase in online engagement
• Guide callers through troubleshooting, navigating the company site, or using the products or services.