OGECHI OWOH
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https://www.linkedin.com/in/ogechiowoh-377a8018a
Abuja, Nigeria
PROFESSIONAL SUMMARY
Enthusiastic Administrative Assistant and Project Manager with over 5 years of experience, eager to
contribute to team success through hard work, attention to detail, and excellent organizational skills with a
clear understanding of customer support, conflict resolution, Project Management, Data Entry, SQL,
Executive Support, and Customer Satisfaction: Motivated to learn, grow and excel in a fast-paced industry.
SKILLS
Customer Service
Excellent Communication skills
Problem-solving
Team work & Negotiation
Project Management
Google & Microsoft Suite
Technical Skills
Attention to Details
Exceptional Organizational Skills
Administrative Support
EXPERIENCE
December
2021 Present
Assistant Project Manager [Freelance]
Cocomore AG, Hesse, Germany
Coordinates a team of twenty remote workers to ensure work productivity.
Provides administrative assistance such as writing and editing emails, drafting
memos, and preparing communications on the CEO’s behalf.
Determines and defines project scope and objectives while predicting resources
needed to reach objectives and manage resources effectively and efficiently.
Tracks all project costs to meet budget specifications.
Provides communication systems by identifying needs; evaluating options;
maintaining requests among the staff.
Completes special projects by organizing and coordinating information and
requirements; planning, arranging, and meeting schedules; monitoring results.
Provides project updates consistently for various adjustments as needed.
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Provides historical reference by developing and utilizing, filing and retrieval
systems.
Improves program and service quality by devising new applications; updating
procedures; evaluating system results with users.
Achieves financial objectives by anticipating requirements; submitting
information for budget preparation; scheduling expenditures; monitoring costs;
analyzing variances.
May 2020 December
2021
Executive Assistant
OWO international
Provided administrative support to the executive.
Scheduled meetings and overall administrative tasks for the executive.
Built credibility with partners and customers while professionally resolving all
complaints and correspondence.
Organized a marketing program that upscaled the revenue of the company.
Wrote content for the company’s blog and social media platforms.
July 2021 November
2021
Assistant Project Manager
Betterhealthng, Lagos State, Nigeria
Professionally responded to incoming and outgoing calls from customers and
prospective customers.
Promptly responded to all customers' complaints within the organizational SLA.
Cold called prospective leads with CRM tools such as Zendesk, Zoho, Salesforce,
and Hubspot.
Prepared and submitted several status reports, highlighting trends and general
areas of interest and concern.
Professional use of script it to provide information about available services,
packages, features of other products and services.
March
2019 April 2020
Administrative Assistant
University of Medical Sciences Teaching Hospital, Ondo State, Nigeria
Answered, directed phone calls and emails, organized and scheduled
appointments.
Received processes and verified the accuracy of medical appointments from
patients and medical practitioners.
Handled office tasks, such as filing, generating patients reports and
presentations, setting up for meetings, and reordering supplies.
Provided real-time scheduling support by booking appointments with patients
and prevented conflicts.
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Initiated required action for response to customer service requests for medical
visit, changes, including customer information and communicates changes to the
appropriate personnel/departments.
Assesed the quality of products based on predefined standards and documented
any lapses in quality.
Ensured complete packages are shipped out of warehouse with due process.
EDUCATION-
University of Nigeria, Enugu State, Nigeria
Bachelor of Arts (B.A) in English and Literary Studies
CERTIFICATIONS & AWARDS
Problem Solving and Conflict Resolution Certified by Linkedin Learning
Building Rapport with customers Certified by LinkedIn Learning
Customer Service: Call Control Strategies Certified by LinkedIn Learning
Google Workspace Certified by Coursera
Inbound Sales Certified by Hubspot Academy
Cold calling and Cold Email Certified by Udemy
LANGUAGES
English
Igbo
