Oge Ochiobi

PRECIOUS OCHIOBI - |-| - EDUCATION Data Analytics & Business Analytics Certification (Minor in Financial Analytics) Data Camp Institute (USA) | July 2024 • Web Analytics and Development • Business Leadership & Relationship Building • Visualizing Data Using Spreadsheet & Power BI • Database Management & Networking Fundamentals Michael Okpara University | Bachelor’s Degree | Dec 2022 EXPERIENCE Position: SALES ASSOCIATE | | USA SPRING HEALTHCARE COMPANY SEPT 2022 – Present • Delivered excellent customer service and technical support, increasing daily sales leads by 22% through effective cold calling, telemarketing and troubleshooting customer issues. • Identified customer needs and provided tailored solutions, including resolving technical inquiries, contributing to higher customer satisfaction • Created a positive & efficient support environment boosting customer retention rates by over 10% across 2-years. • Trained new team members in customer services techniques, administrative processes and product knowledge. • Processed transactions, managed customer accounts using point-of-sale (POS) systems, while maintaining accurate documentation for reporting purposes for CRM platforms like Zendesk, Salesforce. • Provided administrative support, managing schedules, organizing records, and ensuring clear communication between teams. Position: SALES REPRESENTATIVE EUROGLOBAL INC JUNE 2021 – AUGUST 2022 • Provided ongoing support to customers, resolving their concerns, and ensured satisfaction to foster long-term relationships. • Generated Leads: and created sales opportunities through customer engagement. • Negotiated sales agreements and closed deals in order to achieve revenue targets. • Handled administrative tasks related to sales processes and customer data SKILLS • • • • • • • Customer Support & Relationship Management Technical Support Problem-Solving & Conflict Resolution Sales & Lead Generation Bookkeeping, Documentation & Reporting skills Communication & Interpersonal Skills Social Media & Digital Engagement TOOLS • • • Zendesk | Freshdesk | HubSpot | Intercom | Salesforce Microsoft Office Suite | Google Workspace POS Systems | Data Entry Software