Ogbunike Uzoamaka

FCT Abuja, Nigeria UZOAMAKA OGBUNIKE Address: Phone No.: - HND. Email:-LinkedIn: https://www.linkedin.com/in/uzoamaka-ogbunike/ CUSTOMER SERVICE SUPPORT | ADMINISTRATIVE ASSISTANT CORE COMPETENCIES ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Email Management Administrative Support Telephone Etiquette Workflow Automation Microsoft Office Proficiency Stakeholder Engagement Technical Troubleshooting Basic Bookkeeping Customer Relation Management CRM Software Management Project Coordination Internet Research Digital Filing & Documentation Data Entry & Database Mgmt. Virtual Collaboration Tools Customer Service Excellence Travel Booking & Management Social Media Engagement Inventory & Resource Management EDUCATION HND. – Banking and Finance Federal Polytechnic Oko. Anambra State, Nigeria. https://federalpolyoko.edu.ng/ 2018. SOFT SKILLS • • • • • • • • • • • • • • Adaptability Strategic Thinking Initiative & Resilience Time & Priorities Management Team Collaboration Attention to Detail Multitasking Conflict Resolution Service-Focused Mindset Negotiation & Presentation Effective Communication Organizational Skills Emotional Intelligence Servant Leadership CAREER SUMMARY ❖ Versatile professional with 5+ years of extensive experience in bookkeeping, administrative support, and customer relations management. Demonstrates competence in restructuring operations via effective calendar management, digital filing, and accurate report preparation. Skilled at resolving customer queries with a 96% first-call resolution rate, leveraging tech troubleshooting and strong interpersonal skills that reduced overhead and fostered lasting client relationships. PROFESSIONAL EXPERIENCE Administrative Assistant Reiz Continental Hotel • Abuja, Nigeria • • • • • • • Sep 2021 - Dec 2024. Efficiently managed senior emails, cutting response time by 25% daily. Coordinated executive calendars, slashing appointment conflicts by 20%. Drafted meeting minutes & memos, raising accuracy by 24% for reports. Maintained a filing system, enhancing document retrieval speed by 13%+. Arranged travel and scheduled meetings for top executives with precision. Answered calls and emails swiftly, effectively resolving issues 93% of the time. Implemented a follow-up system that enhanced service delivery by 43%, resolved 95% of complaints, and significantly reduced guest issues. Administrative Assistant Nov 2019 - Dec 2020. Calabar Municipal Council • Calabar, Cross River State • • • • • • Processed senior queries using admin software, cutting delays by over 24%. Scheduled client appointments and meetings, ensuring idle time is lowered. Managed seniors’ emails, calendars, memos, and files, upholding office order. Fielded inbound calls and inquiries, ensuring efficient admin service delivery. Compiled cost reports for executive management, reducing overhead by 19%. Developed and instituted a new admin system that enhanced data accuracy by 33% and increased workflow efficiency by 27% for smoother operations. Customer Service Representative Ukas Pharmacy and Stores • Lagos State, Nigeria • • • • • Mar 2019 - Oct 2019. Welcomed every customer warmly, consistently setting a vibrant tone. Delivered first-line tech support via phone, email, and instant messaging. Engaged valued customers with suggestive selling, raising sales by 23%. Resolved 96% of customer queries on first calls, ensuring rapid fixes always. Streamlined customer feedback processes, resolving 94% of issues on first contact and significantly strengthening retention by 88%. OTHER EXPERIENCE • Admin Assistant – Simidebis International Ltd. Oct 2015 - Dec 2016. PROFESSIONAL TRAINING/CERTIFICATIONS • Project Management – Alison • Virtual Assistant Training – ALX Africa • Virtual Assistant Training – Short Term Rentals Academy -.