Ogbuabo Victoria Ebubechukwu

Hello, Thank you for visiting my profile.

I'm a detail-oriented and proactive Administrative virtual assistant and customer service representative with years of experience, I support businesses by managing critical operations that help financial institutions, SaaS companies and e-commerce brands to keep working smoothly. My career choice and proficiency spans across administrative and customer support positions such as; email management, calendar organization, appointment setting and scheduling, social media management, and help desk support (phone calls, live chat and email support).

I specialize and bring a mix of technical skills and empathy in resolving customer issues efficiently, building customer loyalty through the delivery of excellent services and achieving seamless communication and collaboration among team members using CRM tools, in order to improve service efficiency and foster revenue growth. I’m proficient in using tool platforms such as freshdesk, zendesk, intercom, Hubspot, slack, shopify and Google workspace tools.

What you can expect while working with me:

1. Calm, solution-focused support in a fast paced environment, to meet expectations.

2. A strong collaboration with team members to resolve escalated problems.

3. A customer-focused approach that consistently see things thrive through a successful completion.

With my skills and dedication to excellence, I’m optimistic and passionate about supporting mission driven teams and founders to achieve big results, especially where structure meets creativity. I would love us to connect, let’s discuss how I can support you in achieving your goals.