Ogbu Perpetua

OGBU PERPETUA-https://www.linkedin.com/in/ogbu-chidinma-perpetua PROFESSIONAL SUMMARY Highly-organized and detail-oriented Virtual Assistant with a proven track record of supporting executives and businesses in achieving their goals through administrative support, operational management, project coordination, and client management. Possessing over four years of experience in handling diverse tasks, including calendar management, email correspondence, customer support, and project coordination, while maintaining confidentiality and professionalism. Adept at leveraging strong communication, problem-solving, and multitasking skills to streamline workflows, enhance productivity, and provide exceptional support in fastpaced environments. Proficient in a variety of tools and technologies to ensure seamless remote assistance and exceptional client satisfaction. KEY SKILLS • • • • • • • • • • • • • Clear and professional verbal and written communication skills for interacting with clients, stakeholders, and team members. Strong attention to details and ability to handle multiple tasks simultaneously without compromising quality or efficiency. Proficient in managing complex projects, coordinating with cross-functional teams, and maintaining detailed timelines to achieve objectives. Providing excellent customer service, resolving complain and ensuring customer satisfaction Adept at fostering positive relationships with clients and stakeholders, ensuring satisfaction and long-term collaboration Proficient with various software tools such as Microsoft Office, Google Suite, project management tools ( Asana, Trello), and CRM systems. Ability to schedule meetings, manage contact list, creates presentations, and coordinate with internal team to meet client objectives. Skilled in analyzing and streamlining administrative and operational processes to enhance efficiency and scalability. Ability to use communication tools such as Microsoft Teams, Google meet, Slack. And Zoom. Adaptability and Flexibility • Client centric problem solving • • Project Management Tasks and Workflow Optimization CORE COMPETENCIES Administrative Support Effective Planning Technology Proficiency • • • Executive Support File Confidentiality Communication Skills EXPERIENCE EXECUTIVE VIRTUAL ASSISTANT/LEAD GENERATION- MF TALENT October 2022 - December 2024 CANADA • Organized meetings, appointments, and managed calendar for talents, which ensured seamless daily operations. • Monitored and responded to email inquiries promptly, and maintained professional communication with clients and stakeholders. • Streamlined administrative processes, including document management, client correspondence, and project tracking, to improve efficiency and operational scalability. • Collaborated with the CEO to draft, edit, and submit grant proposals and government contract applications, ensuring compliance with all requirements and deadlines. • Accurately input and maintained confidential information in company databases, ensuring data integrity and compliance with organizational policies. • Processed invoices, tracked expenses, and supported the finance team with budget management tasks. • Coordinated with internal teams and external stakeholders to gather essential data, align objectives, and ensure seamless project execution. Achievements: • Streamlined administrative processes, thereby reducing task turnaround time by 20% to enhance team productivity. • Coordinated executive calendars, managed high-level correspondence, and ensured great response rate within 24 hours. • Oversaw multiple projects, meeting 100% of deadlines while maintaining quality and efficiency. • Conducted market research that contributed to a 20% improvement in business strategies and decision-making. CUSTOMER SUPPORT SPECIALIST – NORTHSTAR ADVISORY INSURANCE March 2022 – August 2023 UNITED STATES OF AMERICA • Assisted customers with insurance policy inquiries, claims processing, and billing issues, ensuring a seamless client experience. • Provided guidance on policy options, coverage details, and claims procedures, which helped clients make informed decisions. • Acted as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering exceptional customer satisfaction service. • Managed high-volume inbound and outbound calls, emails, and live chat support while maintaining high customer satisfaction. • Maintained accurate customer records and documentation in the CRM system for compliance and reporting. • Identified customer pain points and provided feedback to improve insurance products and service offerings. • Educated clients on policy renewals, changes, and benefits to enhance customer retention and loyalty. Achievements: • Maintained a 95%+ customer satisfaction rating through excellent communication and problem-solving skills. • Handled an average of 80+ customer inquiries per day, reducing response times and improving service efficiency. • Worked alongside sales and underwriting teams to streamline processes, improving overall customer experience. • Contributed to a 15% increase in policy renewals by proactively engaging with clients and resolving concerns. REAL ESTATE VIRTUAL ASSISTANT - Katharine Loucaidou Real Estate Group May 2020 – January 2022 BOLTON, CANADA, ONTARIO • Utilized canva to craft visually appealing real estate designs and quotes for marketing materials and social media posts. • Source for the latest trends in home interior, kitchen interior, and paint color combinations to inform design choices and content creation. • Accessed the website's backend to post blogs and articles about the latest trends in real estate, ensuring content is engaging, informative, and SEO optimized. • Developed captivating captions for Instagram posts to increase engagement and brand visibility. • Managed social media platforms, including scheduling posts, responding to client inquiries, and hosting Q&A sessions to foster audience interaction. • Educated the audience on market fluctuations and real estate trends, particularly focusing on the Canadian market, through various digital channels. • Streamlined email activities and campaigns using Mail chimp for email marketing, ensuring consistent communication with clients and prospects. Achievements: • • • • • Crafting educational and insightful blog content that connects with the target audience. Enhancing social media interaction by 25% via deliberate posting strategies and engagement methodologies. Exhibiting profound comprehension of the real estate sector, notably discerning sales patterns in winter and summer seasons. Engaging the audience with visually appealing real estate-related designs that captivate attention. Implementing a Rapid Funnel for agent acquisition, leading to a streamlined and productive recruitment procedure. EDUCATION INSTITUTE OF MANAGEMENT AND TECHNOLOGY Enugu State HND., Public Administration (2021) CERTIFICATION Technical Support Fundamental – Coursera, (2024). ALX Virtual Assistant, (2023)