Ogbu Perpetua

OGBU CHIDINMA PERPETUA PROFILE SUMMARY I have over 2 years of experience as a Property Virtual Management Assistant in short-term rental management, supporting both guest communications, maintenance coordination and administrative assistant. My background includes handling guest inquiries, scheduling cleaners and vendors, and ensuring smooth day-to-day operations to maintain 5-star reviews. I’m confident using Hostaway, Buildium, Asana, Google Workspace, and WhatsApp to stay organized and keep everyone on the same page. Known for being reliable, detail-oriented, and proactive, I focus on creating positive guest experiences while giving property owners peace of mind. CORE COMPETENCIES     Guest Communication Remote Collaboration Task Management Proactive Issue Follow-up     Guest Support Calendar Management Customer Service Problem Solving     Communication Attention to Detail Google Sheet Proficiency Relationship Building IT SKILLS  Microsoft Office Suite Proficiency: Word, Excel, and PowerPoint  Remote Communication Tools: Zoom, Slack, Microsoft Teams, and Whatapp  Asana Expertise: Task tracking, project coordination, and workflow management  Hostaway and Buildium Proficiency: Short-term rental management and property maintenance platform.  Help Desk & Ticketing Systems Freshdesk, and Zoho Desk  Tech Troubleshooting: Basic issue resolution for virtual tools and platforms PROFESSIONAL EXPERIENCE Property Manager – Katharine Loucaidou Real Estate Group Canada August 2023 - January 2025  Managed property listings by updating details, photos, and descriptions on MLS and other platforms.  Coordinated client communications, responding to inquiries, scheduling appointments, and following up with leads.  Conducted market research and prepared comparative market analysis (CMA) reports for client presentations.  Coordinated with agents, clients and vendors to support smooth real estate transactions.  Organized and maintained client databases, CRM systems, and marketing contact lists. ACHIEVEMENT:  Supported multiple property transactions by ensuring all documents and communications were accurate and on time.  Successfully supported over 200 number of transactions, ensuring smooth communication between clients, agents, and vendors. Customer Service Representative – ONYOURMARK LLC United States of America January 2021 - July 2022  Utilized CRM and helpdesk tools Zendesk, to manage support tickets and maintain accurate client records.  Assisted in technical troubleshooting and guided customers through step-by-step solutions.  Collaborated with internal teams to escalate complex cases, ensuring quick resolution and improved customer satisfaction scores.  Maintained accurate call logs, lead status, and customer information using CRM software.  Maintained detailed and organized records using CRM systems, contributing to streamlined follow-ups and faster case resolution. ACHIEVEMENT:  Increased customer onboarding satisfaction by 25% by providing clear, step-by-step guidance and personalized support.  Reduced ticket handling time by 20% through efficient use of CRM tools and proactive issue resolution strategies. EDUCATION  HND Public Administration - Institute of Management and Technology 2021 CERTIFICATIONS IT Support (Digital Witch Community) Technical Support Foundamental REFEREE Available on request. -