Ogbu Juliet Malisa

Juliet Malisa Ogbu Nigeria ·-- · https://www.linkedin.com/in/juliet-ogbu-malisa. Virtual Assistance | Customer Service and Business Management | Administration | Data Analysis | Sales and Marketing |Teaching PROFESSIONAL SUMMARY A dedicated virtual assistant. with 4 years of experience utilizing various tools and platforms to streamline tasks and enhance productivity. I possess a collaborative mindset and excel in working seamlessly with clients and team members to achieve objectives efficiently. I am committed to exceeding client expectations; I consistently go above and beyond to deliver exceptional results and ensure the utmost satisfaction SKILLS Critical thinking and problem-solving Live Chat Support Calendar Management Basic IT Support Fast Learner Communication Skills Customer Service Data Entry Effective Time Management Collaboration Skill Knowledge of Project Management tools- Asana, Monday.com, Trello Software skills -MS Word, Excel, Zoom, Google Meet, Power BI, Presentation tools Knowledge of CRM tools- Hubspot, Salesforce Knowledge of Customer Support tools- Freshdesk, Intercom EXPERIENCE- Finance and Administrative Assistance at M_Closet, Nigeria I engaged in resource planning to determine needed resources based on business forecasting to ensure implementation I collaborated with various department heads to ascertain financial and administrative support for efficient prioritization of tasks using Asana and monday.com tools initiated recommendations for re-assessment of vendors based on changes in performance, capability, or time elapse I set appointments for clients, prospects, and suppliers using Acuity and Calendly, to ensure no conflicting appointments or last-minute cancellations. I responded to customer inquiries, maintained good customer relations, and solved problems in a timely and efficient manner.` I ensured all transactions were recorded with generally accepted accounting principles and supported by relevant and verifiable documents. 2016 – 2019 Administrative Officer at Ozzdi Motors Limited, Nigeria Carried out survey initiative using appropriate tools; reviewed, analyzed, and interpreted responses to help identify issues and provide recommendations. I developed and maintained personnel administrative systems while managing office administrative tasks. I provided employee support; advice and coaching to employees faced with challenging situations. Responded to customers' inquiries and resolved complaints. Maintained industry relevancy by staying current with all regulations, practices, tax law, reporting requirements, and industry trends. EDUCATION 2022 B.Ed Educational management and economics, Enugu state university of science and technology Second Class Honours (Upper Division) 2012 higher national diploma cooperative economics and management, institute of management and technology Distinction PROFESSIONAL CERTIFICATE Teachers Registration Council of Nigeria 2022 TRAINING AND CERTIFICATION Digital Dreams Academy Basic Excel Power BI SQL Digital Witch Customer support Project Management Lead Generation Communication Tools Google Suit Dahel Tech Data Analysis and Visualization Coursera Basic Excel Fundamentals of IT Support Noble Navigators Internship Intro to Web Design Pitch and Presentation Basic Internet Troubleshooting LANGUAGE English Igbo