OGBOSO CHIDOCHIRI VIVIAN
Address: No. 41a Ogundana street, Allen Ikeja Lagos Nigeria.
Tel:-,-
Email:-Link: https://www.linkedin.com/in/vivian-chido-5a-/
PROFILE SUMMARY:
A skilled and results-driven Customer Service Manager with over 5years of working experience in
addressing and resolving complex customers queries. Consistent achiever with proven interpersonal and
motivational skills. Passionate about building strong customer relationships, driving brand loyalty and
increasing customer engagement. Able to build and lead strong teams to attain maximum performance
levels and productivity.
SKILLS:
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Good communication skills
Compliant resolution
Personnel training and development
Ability to work with minimal supervision
Ability to multitask
Customer Relationship Management
Strong organizational skills
Product knowledge
Proficient in MS office
PROFESSIONAL EXPERIENCE:
HEAD CUSTOMER SERVICE/ADMINISTRATIVE DIRECTOR JANUARY 2020 – Till Date
MEGAZOOM LTD.
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Drafts, implements, executes policies and procedures to facilitate a quality customer service
experience.
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Delegating tasks to administrative staff and monitoring daily operations.
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Accomplishes department objectives by managing staff; planning and evaluating department
activities.
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Maintains staff by recruiting, selecting, orienting, and training employees.
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Organizing the workplace so that the workflow is streamlined.
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Develops personal growth opportunities.
Acting as a liaison between the employees and upper management when it comes to financial
and administrative issues
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Exceeded retail sales goal by 10% per quarter over the course of one year.
Improved customer satisfaction by 12% in three months.
HEAD CUSTOMER SERVICE CARGO SHED
FEBUARY 2017-- DECEMBER 2019
GREATER WASHINGTON LTD.
• Effectively supervised day-to-day front-end operations of a busy customer service department.
• Hired, trained, and mentored top customer service agents and front-end staff.
• Implemented ambitious customer satisfaction goals, and better-enabled customer service staff
members to effectively meet them.
• Created, edited, and altered customer service strategies and procedures in Agile manner to best
deliver a satisfying experience for all store customers.
• Managed and updated the customer loyalty program.
• Ensues those customer’s goods deliveries are accurately and successfully dispatched to
requested locations.
CUSTOMER CARE REPRESENTATIVE / SALES EXECUTIVE
MARCH 2015--2017 JANUARY
GREATER WASHINGTON LTD.
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Resolves customer’s complaints, guide them and provide the relevant required information.
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Issue receipts, airwaybills payments change and refunds.
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Sets annual sales goals for the company
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Sets up a strategy to find new prospects and sales leads and converted them into paid user’s
customers
CUSTOMER CARE REPRESENTATIVE
JUNE- DECEMBER
GLOBACOM TELECOMMUNICATION NIG. LTD
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Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment;
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Recommendation of potential products or services to management by collecting customer
information and analyzing customer needs.
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Prepared product or service reports by collecting and analyzing customer information
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Contributed to team effort by accomplishing related results as needed.
EDUCATION:
B. Agric. In Agricultural-Economics
Michael Okpara University, Abia state.
2010-----2015
Senior Secondary School Leaving Certificate (SSCE)
Niger Secondary Grammar School, Enugu
2004----2009
First School Leaving Certificate
Central Nursery/Primary School Festac Town, Lagos
1996---2004
CERTIFICATIONS:
SOMEC & ASSOCIATES LTD
Business Report & Proposal writing Skills
2017
ALLISON
Diploma in customer service
Developing quality customer service skills
Outstanding Customer Service your ultimate guide
Customer leadership certificate
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