Ogbonnaya Grace

OGBONNAYA GRACE OTUOSOROCHI VIRTUAL ASSISTANT Lagos-state, Nigeria/ - portfolio:https://shorturl.at/RDcwB-| LinkedIn https://www.linkedin.com/in/ogbonnayagrace PROFESSIONAL SUMMARY Meticulous, detail oriented certified Virtual assistant with 4 years experience in providing administrative assistant, travel coordination,calendar management to C-suite executives and to support organizational objectives, and ensuring smooth running of day-to-day activities. Highly confidential and Exceptionally organized and focused, good at managing multiple responsibilities in a fast-paced and high- learning Remote environment. SKILLS ●​ Email management ●​ Administrative support ●​ Calendar management ●​ Travel Coordination (Expedia, Airbnb) ●​ Project coordination & Scheduling ●​ Data Entry & Document preparation ●​ Meeting coordination ●​ Time management ●​ Problem solving ●​ Confidentiality ●​ Empathy ●​ Research capabilities ●​ Database management ●​ Team management ●​ Organizational skills ●​ Customer satisfaction ●​ Client relations ●​ Communication & interpersonal skills ●​ Technology proficiency in Remote office tools like zoom, slack. ●​ Proficient in CRM software and microsoft office suite ●​ Proficient with Google workspace ●​ Proficient with Microsoft teams. PROFESSIONAL EXPERIENCE Virtual Assistant Lagos,Nigeria Pharmacy plus ltd Nov.2021- present​ ●​ Provided administrative support to the CEO and leadership team enhancing operational efficiency and workflow. ●​ Managed calendar, and effectively scheduled meetings across different time zones. ●​ Handled incoming and outgoing Mails, phone calls and general inquiries. ●​ Utilize Microsoft office suite to maintain organized records and reports. ●​ Reduced the CEO and leadership team work stress thereby allowing the leadership team to yield over 50% positivity. ●​ Coordinated domestic and international travel arrangements, securing cost-effective and seamless itineraries. ●​ Organized and planned both in person and virtual meetings and events, ensuring seamless execution. ●​ Reduced scheduling conflicts by 30% through proactive planning and organization. ●​ Responded to over 1,000 customer inquiries and complaints via phone, Emails, ensuring prompt and accurate resolutions, across every time zone. ●​ Provide detailed and accurate information about products and services to over 1,000 customers thereby enhancing customer understanding and driving sales. ●​ Maintained confidential records and handled sensitive information with discretion. EDUCATION EBONYI STATE UNIVERSITY BSC.ED Human kinetics. Abakiliki, Nigeria.​- VOLUNTEER ACTIVITIES NationalPrimary HealthCare Development Agency JULY-AUGUST 2024 ●​ Managed calendar, and effectively scheduled meetings across different time zones. ●​ Handled incoming and outgoing Mails, phone calls and general inquiries. ●​ Utilize Microsoft office suite to maintain organized records and reports. ●​ Maintained confidential records and handled sensitive informations with discretion ●​ Provide detailed and accurate information about products and services to over 1,000 customers thereby enhancing customer understanding and driving sales. CERTIFICATIONS Certified Virtual Assistant Certified Customer Service and Relationship Management ALX AFRICA EXFORD GLOBAl