Ogbonna Peace Ogochukwu

Ogbonna Peace O. Virtual Assistant Experienced Virtual Assistant with 4 years of proven success in managing high-volume email inboxes, scheduling meetings, and performing research to increase website traffic and social media engagement. Skilled in creating and maintaining filing systems, updating website content, and assisting with Project and social media management to drive customer engagement and retention. Committed to providing exceptional customer service and accuracy in data entry and database management. Contact Information Skype LinkedIn -- live:.cid-e8ada184e linkedin.com/in/ogbonna-peace-o Relevant Skills Work Experience Virtual Assistant Life Tech Pro August 2023 - Present Managed and organized a high-volume email inbox, responding to over 100 inquiries per day with a 95% satisfaction rate from clients. Coordinated and scheduled over 50 meetings and appointments per week, ensuring all parties were informed and prepared for each meeting. Performed research and compiled data for a project that resulted in a 10% increase in website traffic and a 5% increase in social media engagement. Administrative Virtual Assistant O-Link Cyber Cafe July 2022 - July 2023 Managed and updated website content, resulting in a 15% increase in website traffic and a 10% increase in customer engagement. Assisted with event planning and coordination Handled invoicing and billing for clients Customer Support Virtual Assistant Freelance May 2021 - June 2022 Provided customer service support via phone and email Managed and organized files and documents for clients Assisted with travel arrangements and itinerary planning for clients. Interests Technology & Innovation Online Community Building Graphic design & Virtual Creation Email and Calendar management Customer service and problem-solving skills. Meeting scheduling and coordination Research and data compilation Data entry Travel Planning and Itinerary Proficiency in relevant software and tools Time management and organization skills Strong communication skills Knowledge of social media and online marketing Education Bachelor of Science in Biology Education University of Nigeria Nsukka 2024 College of Education Kogi State College of Education 2018 Courses & Certification Virtual Assistant Certification 2024 ALX IT Certificate 2022 Digital Witch Customer Service Foundation 2022 LinkedIn Building Rapport with Customers 2022 LinkedIn problem Solving and Troubleshooting 2022 LinkedIn Computer Science ( Appreciation & Application) 2018 O-Blink Cyber Cafe