Ogbonna Fine Uchechi

OGBONNA FINE UCHECHI B.SC SALES | CUSTOMER SERVICE | OPERATIONS | BUSINESS DEVELOPMENT | SUPERVISION | SERVICE-https://www.linkedin.com/in/fine-ogbonna-/ ABOUT ME Business Operations Personnel, Customer Service Expert and Communications Specialist, A graduate with a degree in Information Technology, Trainings in Sales, Customer Service and Operations, Core management experience from Fyneiva, Gist Me Communications and the Nigerian National Petroleum Corporation NNPC, Result oriented and will add value to prospective organizations, Confident of an increase in organizational growth and development. SKILLS                 Sales Management Customer Service Operations Human Resource Microsoft office Business Development Administration Market Dynamics Service Operations Communications Service Management Merchandizing Team Lead Product Management Management Policy Initiation CERTIFICATIONS SIKKIM MANIPAL UNIVERSITY ACCRA GHANA B.sc - 2017 Information Technology NATIONAL YOUTH SERVICE CORPS Certified - 2019 Certificate of National Service CAREER EXPERIENCES FYNEIVA Manager 2018 – Present NIGERIAN NATIONAL PETROLEUM CORPORATION NNPC Management Intern 3 months GIST ME COMMUNICATIONS ICT Manager | NYSC 1 year ACHIEVEMENTS AND CORE OPERATIONS AT FYNEIVA        Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. ACHIEVEMENTS AND CORE OPERATIONS AT GIST ME COMMUNICATIONS    Analyzed information needs and specifying technology to meet those needs Formulated and directed information and communication technology (ICT) strategies, policies and plans Directed the selection and installation of ICT resources and the provision of user training   Directed ICT operations and setting priorities between system developments, maintenance and operations Oversaw the security of ICT systems ACHIEVEMENTS AND CORE OPERATIONS AT NIGERIAN NATIONAL PETROLEUM CORPORATION NNPC       Provide prompt and sound feedback on Oil and Gas/Energy and general enquiries. Identifying & posting Export Opportunities and entering operational activities on Data Hub Assisting with trade missions, event planning and execution. Providing administrative support for the section: Taking minutes at team & external meetings; updating the forward Look calendar and arranging appointments, flights etc. Carrying out detailed sector specific research Substituting for other interns when on leave OTHER ACHIEVEMENTS        Negotiations, selling, good customer relationship management and strong drive for results. Good understanding of market dynamics and sales management. Good listening, analytical and communication skills. Team building and leadership creation with good interpersonal skills. Policy initiation and implementation. Ability to co-ordinate and work without supervision. Handling responsibilities and challenges squarely. BIO-DATA Sex: Female Health Status: Fit Language Proficiency: English, Igbo