OGBONNA CONFIDENCE
Sales Intern
E-
q Ogbonna confidence
OC
- Abuja,Nigeria
SUMMARY
KEY ACHIEVEMENTS
A proficient skilled Virtual Assistant and Appointment Setter with a versatile
knowledge of industry-leading tools and technologies. With expertise in
providing top-notch administrative support and setting appointments.I excel
in streamlining processes, enhancing productivity, and driving business
growth.
Enhanced customer engagement by
implementing proactive issue resolution,
resulting in a 25% increase in customer
satisfaction.
EXPERIENCE
Developed and maintained a knowledge
base of frequently asked questions,
reducing response time by 30%.
Sales Rep
Whytte Works
2022 - 2024
Collaborated with the quality assurance
team to identify and address root causes of
customer complaints, leading to a 20%
decrease in escalation.
Abuja,Nigeria
Whytte Works is a company that sells quality and affordable
sneakers.They're one of the best sneakers plug in Abuja.There values
emphasize on customer's satisfaction,innovation and collaboration.
• Respond to 100+ customer inquiries/month,resolving 95% of the issues
at first contact.Achieved a 90%customer satisfaction rating.
Internship Virtual Assistant
ALX Africa
09/2024 - 10/2024
South Africa
I am a highly skilled Virtual Assistant and Appointment Setter with a
versatile knowledge of industry-leading tools and technologies.
• Dedicated and detail-oriented virtual assistant and customer service
support specialist with expertise in email management, appointment
setting and issue resolution.A recent virtual assistant graduate from Alx
and experience Customer service representative and also Managed a
client inbox and responded to 100+ emails,Improved response time by
30%
Customer Support
Digital Witch support team
08/2024 - 09/2024
Customer service support
Lagos,Nigeria
Learnt IT support skills,which includes tech support,Virtual Assistant,
Customer service and tele marketing.
• As a customer-centric individual, i take pride in actively listening to
customers, understanding their needs, and providing personalized
support to address their concerns. My ability to tackle issues and think
critically enables me to resolve issues efficiently and effectively.
Consistently met or exceeded customer
service metrics, earning recognition as a
top-performing intern.
Virtual Assistant
Streamlined task management processes,
increasing productivity by 40% through
efficient scheduling and organization.
Demonstrated expertise in calendar
management, ensuring 100% attendance
and punctuality for executive meetings.
Coordinated travel arrangements for senior
staff, resulting in a 25% reduction in travel
costs.
Developed and implemented effective email
management systems, reducing inbox
clutter by 50%.
SKILLS
Virtual Assistant
EDUCATION
Customer service support
Biochemistry
Scheduling and calendar Management
Institute of management and technology
2019 - 2024
First school leaving Ceritifcate
Appointment Setter
Graphic design
Holyghost gracia nusery and primary school Aba,Abia state
2008 - 2011
www.enhancv.com
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MY TIME
F
A
E
B
D
C
www.enhancv.com
A
Appointment setter
B
Calendar management
C
Email management
D
Travel arrangements resulting to reduction of
cost
E
Improved productivity
F
Reduced customer complaints
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