Ogbogu Cynthia

OGBOGU IFEYINWA CYNTHIA |-| SOFT SKILLS AND COMPETENCIES ♦ ♦ ♦ Adaptive and agile; Demonstrated adaptability, flexibility, agility, and continuous learning, enhancing communication, productivity, and organizational cohesion, while exemplifying excellent leadership and problem-solving capabilities. Team-oriented; Exemplified strong collaboration skills and teamwork competencies through prompt communication, database maintenance, and file organization, leading to streamlined operations and organizational cohesion, ultimately optimizing productivity and achieving resolution goals. Organization; Proficient administrative assistant with exceptional organizational skills, demonstrated by effective time management, meticulous attention to detail, and efficient resource allocation to support academic activities. Completing 6+ Courses: Currently completing over 6 courses at Nobel Learning Navigators, acquiring a diverse range of hard and soft skills, contributing to ongoing personal and professional development. ♦ Collaborating on 3 International Projects: Actively collaborating with talented international teams on 3 diverse projects, fostering cultural exchange and innovative problem-solving, resulting in tangible project outcomes and cross-cultural learning experiences. ♦ Administrative Support Emotional Intelligence Email Correspondence Process Improvement Records Management Project Management Task Prioritization Problem Solving Phone Etiquette Communication Confidentiality Clerical Tasks Organization Adaptability Multitasking |Nov 2023—Present| ♦ ♦ Document Management Meeting Coordination Customer-focused; Prioritizing customers' needs, achieving high satisfaction, increased sales, improved communication and issue resolution, decreased order cancellations, and fostered customer loyalty through empathy. WORK EXPERIENCE Career Advancements and Contributions (Nobel) Global Nobel Internship Scheduling and Calendaring Customer Inquiry Handling CAREER OBJECTIVE Goal-Oriented professional who improves engagement and issue resolution, showcasing strong problem-solving skills and empathy towards customers. Skilled administrator with a high resolution rate for inquiries, efficiency in database management, and success in coordinating meetings and appointments. Demonstrated proficiency in maintaining accurate records, managing budgets, and optimizing productivity through exceptional services. ♦ AREAS OF EXPERTISE Assuming New Responsibilities: Proactively taking on new responsibilities within the internship role, such as leading small project teams or coordinating specific tasks, showcasing initiative and adaptability in evolving work environments. Receiving Mentorship from 2 Experienced Professionals: Currently receiving mentorship from 2 experienced professionals within the organization, benefiting from their guidance and support in navigating challenges and maximizing learning opportunities, leading to accelerated personal and professional growth. TECHNICAL SKILLS Microsoft Office (Excel, Access, Word, Outlook PowerPoint, Visio) | Google Workspace (Docs, Slides, Sheets) | Slack|Discord|. CRM Softwares ( Zendesk, Freshdesk, Zoho, Hubspot) Scheduling Softwares Administrative Assistants/ Support Nwora Umunna Memorial Institute, Anambra State. |Nov 2021— Jan 2024| ♦ Successfully managed correspondence, including handling incoming and outgoing emails, letters, and phone calls from students, staff, and external stakeholders, with an accuracy rate of 95% ♦ Efficiently scheduled and coordinated meetings, appointments, and events for faculty members and staff, ensuring timely and seamless arrangements with a success rate of 90%. (Calendly, Acuity Scheduling, Picktime, Google Calendar) LANGUAGE English ♦ Maintained and organized important documents such as student records, faculty files, and institutional data, leading to improved record keeping processes and database accuracy of 98%. ♦ Assisted in managing budgets for different departments or projects within the academic institution, effectively tracking expenses, processing invoices, and preparing financial reports with a proficiency rate of 85%. Customer Service Representative Krisemo's Fashion House Nig Ltd, Importers Line, Anambra State |Jan 2017 — Aug 2021| ♦ Achieved a 95% customer satisfaction rating by providing exceptional customer service, including assisting customers with design selections and introducing additional designs, resulting in increased sales by 20%. ♦ Enhanced communication skills by making phone calls and chatting with customers, resulting in a 30% increase in customer engagement and a 25% improvement in issue resolution rate. ♦ Demonstrated strong problem-solving skills by resolving customer issues and finding creative solutions to meet their needs, resulting in a 25% decrease in order cancellations. ♦ Cultivated empathy towards customers facing challenges, resulting in customers reporting feeling valued and understood, leading to increased customer loyalty and repeat business. EDUCATION HISTORY BACHELOR OF EDUCATION (B.Ed.), ENGLISH AND LITERARY STUDIES UNIVERSITY OF NIGERIA NSUKKA (UNN). WEST AFRICAN EXAMINATION CERTIFICATE (WAEC) LICENSES AND CERTIFICATIONS Google/ Coursera Certificate ❖ Technical Support Fundamentals Customer Service Training/Linkedin Learning ❖ Hubspot CRM ❖ CustomerService: Serving Customers Through Chat and Text ❖ Customer Service/Problem-Solving/Troubleshooting ❖ Building Rapport with Customer/Client Zendesk Customer Service Professional Training/Linkedin Learning ❖ Relationship Building ❖ Troubleshooting ❖ Customer service Udemy ❖ Master course in Customer Relationship Management Digital Witch Support Training ❖ IT Skills Training |2012 — 2016| |2010| Igbo