Ogboeli Happiness Ibuchim

OGBOELI HAPPINESS IBUCHIM Objective Motivated professional with experience in customer service, administration, and event planning. Seeking a dynamic role where I can apply my organizational and interpersonal skills to contribute to business growth, client satisfaction, and team success. Highlights of Qualifications • Strong background in customer service, event coordination, and office administration • Excellent communication and interpersonal skills, with emotional intelligence and a client-first mindset • Experienced in managing calendars, scheduling meetings, responding to client inquiries, and preparing reports • Proficient in Microsoft Office, social media communication, and basic business tools • Proven success in improving client satisfaction and repeat business through relationship building and issue resolution Core Competencies • Customer Service & Client Engagement • Event Planning & Logistics • Office & Administrative Support • Time Management & Multi-tasking • Verbal & Written Communication • Social Media Messaging & Coordination • Team Collaboration & People Skills • Attention to Detail & Report Preparation Education B.Sc. Banking & Finance Rivers State University of Science & Technology — 2017 WAEC Certificate Community Secondary School, Emohua — 2011Certifications • Workforce Development: Building a Productive and Competitive Team – March 2025 • Call Centre Customer Service – Coursera, 2024 • Event Planning, Decoration & Design – Angeez Events Training School, 2020 Professional Experience Event Manager Sheba Centre / JFK Rentals — June 2024 – April 2025 • Managed and coordinated vendor's meetings before every event. • Attended to walk-in clients and discussed type of event, event capacity and sitting arrangements. • Worked with other vendors to ascertain the sitting arrangements, decor, and client's satisfaction. • Followed up on clients to get feedbacks, send report and suggest possible improvements on our services. • Working with other vendors to maintain a successful event. Key Achievements: • Boosted customer retention by 40% via proactive communication and service provided at different intervals; before, during and after event scores from customers and attendees. • Increased event success and coordination by 50% working with other team members. Event Planner / Decorator Angeez Events — February 2021 – August 2022 • Coordinated venues, staff, and decor for events • Researched trending designs to stay competitive • Helped clients source accessible and affordable venues Customer Service Representative Bestride Company Haulage — February 2020 – December 2020 • Handled client communications and appointment scheduling • Provided product details via calls, WhatsApp, and email • Supported MD in client interactions and daily operations Teacher (NYSC) Government Secondary School, Afaha Eket — March 2018 – March 2019 • Delivered personalized instruction and managed classroom operations • Distributed content, invigilated tests, and issued term reports Secretary / Receptionist Dan Ogwuowere & Associates — 2013 • Prepared reports and maintained client records • Greeted clients and handled front desk responsibilities Referees Available upon request