Doris Ogbodo
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Email:-LINKEDIN LINK: LinkedIn URL
Customer Service Representative
PROFESSIONAL SUMMARY
Results-driven Customer Service Representative with over 3 years of experience exceeding customer expectations in fast-paced
environments. Proven ability to resolve inquiries, build rapport, and foster customer satisfaction. Skilled in communication,
problem-solving, and utilizing CRM software for efficient customer interaction. Eager to leverage customer service expertise to
contribute to a company known for exceptional service.
SKILLS
Customer Service & Communication
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Skilled in resolving customer inquiries, complaints, and issues efficiently through calls, emails, and chat.
Exceptional written and verbal communication skills, able to convey complex information clearly to diverse audiences.
Demonstrated success in delivering accurate reports, attention to detail, and a team-player attitude.
CRM & Data Management
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Proficient in CRM tools, including Zendesk, Hubspot, and more for tracking interactions and managing customer data.
Experienced in data entry, order processing, and maintaining accurate records to support customer retention.
Technical Proficiency
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Proficient in communication and workspace management tools like Trello, Monday.com, ClickUp, and Google Suite.
Proficient in CRM tools like Zendesk, Intercom, Hubspot, and Freshdesk.
Proficient in Microsoft Office Suite and virtual collaboration tools including Slack, Zoom, and Loom.
WORK EXPERIENCE
Customer Service Representative, Topxperts Health and Care Solutions LLC-Illinois, USA
SEPTEMBER 2023 - DECEMBER 2024
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Responded to customer inquiries via calls, emails, and chat, maintaining high standards of professionalism and
empathy.
Resolved complaints and provided effective solutions to ensure customer satisfaction and retention.
Kept accurate records of interactions, feedback, and inquiries in CRM systems.
Escalate recurring issues for process improvement and contribute to a customer-centric approach.
Administrative Support, Beconvert - Florida, USA
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MAR. 2022 – JULY. 2023
Managed appointments and meetings, taking detailed minutes for reference.
Organized and archived documents and materials for efficient retrieval.
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Ensured accuracy and completeness of all relevant documentation.
Led lead generation and cold calling initiatives, contributing to business growth.
Sales Representative, Olums Enterprise – Lagos, Nigeria.
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SEPT. 2017 to JUNE 2018
Promoted products to both existing and potential customers, successfully building business relationships.
Conducted cold calls to engage leads and escalated customer issues to management as needed.
Customer Service Representative, Figab Global Limited– Lagos, Nigeria. MAR. 2015 to JAN.
2017
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Handled over 30+ customer calls per shift, addressing inquiries, registering new customers, and resolving issues.
Provided accurate solutions to customer concerns and escalated complex issues to supervisors.
EDUCATION & CERTIFICATION
Bachelor of Science, Nutrition and Dietetics
Rivers State University, Nigeria
Outstanding Customer Service
Alison Online Course
Customer Service: Problem-Solving and Troubleshooting
LinkedIn Learning
Customer Service: Serving Customers through Chats and Text LinkedIn Learning
LANGUAGES
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Fluent English (Spoken & Written)
REFERENCES
Available on request.
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