Ogberaha Faith Halleluyah

OGBERAHA HALLELUYAH Surulere, Lagos. (--https://www.linkedin.com/in/halleluyah-ogberaha-492b90178/ EXECUTIVE SUMMARY Motivated and highly productive Sales Representative with a cold calling and customer satisfaction background. Detailed-oriented with strong skills in sales and operation, lead generating, lead conversion, tracking, and negotiating, multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and clients through outstanding interpersonal skills. ___________________________________________________________________________ WORK EXPERIENCE IDEAS HOUSE MARKETING COMMUNICATIONS. EDO STATE. February 2020 – December 2020 ROLE: CUSTOMER SERVICE/CONTENT CREATOR Managed large amount of incoming phone calls Identify customer needs and provide satisfaction Provided prompt, accurate, and friendly customer service Researched industry related topics. Used social media to engage consumers, respond to questions or complaints, and to promote company initiatives. Created and distributed marketing copies to advertise company products. Created both written and verbal media for both private and public consumption. Calling and or writing letters to respond to correspondence from customers or to follow up initial contacts. CIROC NIGERIA. EDO STATE. March 2021 – June 2021 ROLE: TELEMARKETER/CONTENT CREATOR Provided quality customer service to a diverse client base of people calling and assistance Assigned to provide customer service to callers making donations to our organization Responsible for cold calling leads Informing customers about leads and promotions in a friendly manner Wrote, reviewed, edited and updated content for company websites, blogs, marketing materials, and similar platforms. Conducted research to learn more about current trends, developments, and perceptions about the subject matter, and then contextualized findings. Assisted the creative team with the design of promotional materials. Collaborated with internal departments to establish campaign objectives, complete tasks, and identify and solve problems. TOO EXCLUSIVE NG. LAGOS STATE. April 2019 –December 2019 ROLE: INTERN CONTENT CREATOR & ASSISTANT HUMAN RESOURCE TELEMARKETER AND SOCIAL MEDIA HANDLER. December 2018- June 2019 Ensured that all copy reads well and is grammatically and factually correct Edit stories to meet word limits Designed page layouts and write headlines and picture captions Wrote stories on a range of topics including news, music, culture and entertainment.... Delivering scripted talks that describe the company’s products or services, a political talking point or charity appeal to persuade potential customers or donors Obtaining customer information such as name and address for shipping products or delivering services Keeping track of customers that have been contacted and those who do not want to be contacted in the future Maintaining records of customer contacts Completing customer surveys to obtain information about potential customers D’VOICE TALENT HUNT. EDO STATE 2018 EDITION ROLE: EXECUTIVE/VIRTUAL ASSISTANT Researched resources, make site visits, and led pre-event meetings when necessary to help staff make decisions about event design. Planned and facilitated logistics for all events, including contract negotiations, guest lists, venue preparation, presentation materials, security, catering, entertainment, décor and marketing materials. Troubleshot and handled issues that came up during the event. ___________________________________________________________________________ EDUCATION University of Benin, Benin City, Edo state. Bachelors of Arts in Mass Communications, July 2020. Tai Solarin University of Education Staff Secondary School. Ijebu Ode, Ogun State. SSCE, 2016. SKILLS Strong attention to details Email marketing Excellent communicator Computer literacy (knowledge of CRM tools and Microsoft office suite) Cloud-based CRM expert Knowledge of Google suites Active listener Advanced oral and written presentation Content writing and editing Research and data analysis (Knowledge of SEO) Mass media content creation Team work and collaboration Journalism and reporting Digital and social media Qualitative and quantitative research method Visual and graphic communication Public media relations Bagged a certification and degree in Google suites, Email Marketing, Customer Success, Tech support and Mass Communication/ Information Communications.