Ogbare Nyerhovwo A

I have built a strong professional background as a Customer Service Representative and collection ambassador for sunking and executive assistance for the needy foundation. leveraging my communication, organizational, and problem-solving skills to deliver exceptional results. With my experience, I have successfully managed administrative tasks, customer interactions, and sales outreach.

As a Virtual Assistant, I have provided comprehensive support to both organisations, ensuring smooth operations and efficiency. I have managed finances, handled bookkeeping, scheduled meetings via Google Meet, Teams, and taken minutes of meetings. My ability to multitask allows me to handle administrative duties while maintaining attention to detail. I have also assisted in daily planning, task management, and correspondence, ensuring that businesses run efficiently. My strong organizational skills enable me to meet deadlines and keep track of important tasks without missing critical details.

In my role as a collection ambassador, I have developed strong persuasive skills, allowing me to engage potential clients effectively and confidently. My experience as a Collection Ambassador at Sunking helped refine my ability to negotiate payments, reconnect customers with services, and ensure account quality. I am skilled in using scripts to guide conversations while also adapting to customer responses to build rapport. My ability to remain professional and composed under pressure has enabled me to handle rejections positively while maintaining high call success rates.

As a Customer Support Representative, I have excelled in providing top-notch service by addressing customer concerns, resolving issues, and ensuring satisfaction. I am experienced in handling inquiries via phone, email, and chat, providing clear and helpful responses to clients. My active listening skills enable me to understand customer needs and offer effective solutions promptly. Additionally, I have experience dealing with high-profile customers, managing complaints, and ensuring a positive customer experience. My ability to stay patient, empathetic, and professional under challenging situations has contributed to improved customer retention and satisfaction.

• Strong communication and interpersonal skills
• Excellent persuasion and negotiation abilities
• Organizational and time management expertise
• Proficiency in CRM tools, Google Suite, and scheduling software
• Adaptability and problem-solving skills
• Ability to build rapport and handle objections effectively

With my combined experience in virtual assistance, cold calling, and customer support, I am confident in my ability to contribute effectively to any organization by providing excellent service, managing tasks efficiently, and driving business success.