Ogar Eneyi Patricia

Are you struggling with maintaining high level customer satisfaction, streamlined operations, managing your emails, and inconsistent support across multiple channels? Is your team overwhelmed with phone calls or is customer satisfaction slipping? I’m here to help!

I’m Patricia, a ROCKSTAR with over 7 years of expertise in delivering exceptional customer experiences with an amazing product led- growth mindset. As a native English speaker with impeccable communication skills, I specialise in turning customer concerns into success stories through efficient phone, chat, and email support.

Core Skills:

✅ ⁠Empathy: Understanding customer needs and concerns, ensuring they feel heard and valued.

✅ Problem Solving: Tackling challenges head-on with innovative solutions.

✅ Typing Speed/Accuracy: Ensuring quick and precise communication.

✅ Excellent Communication and Listening Skills: Conveying clear and concise messages while actively listening to customer feedback.

✅ Attention to Detail: Making sure nothing slips through the cracks.

✅ Time Management: Prioritizing tasks to meet deadlines and customer expectations.

✅ Confidentiality: Safeguarding sensitive information with the utmost integrity.

I am proficient in using a wide array of platforms like Slack, Intercom, Zendesk, Helpdesk, Zoho, Trello, Sprout, Asana, and more - to streamline processes, enhance team productivity, and elevate client satisfaction. My goal is to help you achieve 100% customer satisfaction by fostering efficient and effective customer interactions that build lasting loyalty.

Why Me?

I’m not just here to do a job, I’m here to make a difference. I take accountability seriously and have a "no-excuses" attitude, ensuring that your company’s goals become my goals. Whether it’s improving customer retention, resolving complex issues, or streamlining operations, I’m dedicated to delivering results that matter.

Thank you for considering my profile. I’m eager and available to discuss how I can contribute to your team’s success and help take your customer experience to the next level.