Ogar Efeoghene Joan

OGAR EFEOGHENE JOAN OGAR EFEOGHENE JOAN Phone:- | Email:- ABOUT A detail-oriented and organised professional that has demonstrated successful work history in office Administration (scheduling and Appointment management) and sales; skilled in effective communication, CRM Automation content creation and development; IT support Management. With over 6 years experience and 80% success seeking to pursue a career in a fast-paced organisation; to employ my skills and experience towards the advancement of organisational objectives. INTER/PERSONAL SKILLS ● CRM automation ● Good Communication Skill ● Customer support ● Strong emotional intelligence ● Telemarketing and inside sales ● Strong negotiation skills ● ● Effective people, resources, and time management ● Scheduling and Appointment management ● IT Support Management ● Proficient in the use of computer ● Management by objectives ● Result oriented ● Hybrid Competence ● Social Networking Strong office Administration and conflict resolution EMPLOYMENT HISTORY Joanasus Confectionery and Agro Allied Ventures. 01/2020-06/2023 Executive Sales Manager ● Maintained and developed relationships with vendors, service providers and clients. ● Ensured quality customer service ● Developed and implemented advertising and marketing strategies to attract new customers. ● Created appointments and schedules for staff and customers. 1 OGAR EFEOGHENE JOAN ● ● 👉🏼Managed market trends and workload. Generated leads of prospective buyers/Customers. ● Achieved 90% success from customers feedback. University of Ibadan (Directorate of Public Relations) 09/2019-01/2020 Internship Program: ● Worked with supervisor and team to review schedule and goals for the day/week. ● Monitored press releases and media coverage. ● Assisted in the scheduling and organising of events for the University ● Carried out Newsletters and Report writing ● Assisted with research, writing, editing, and production tasks for media content. ● Attended meetings, participated in brainstorming sessions, provided inputs and feedback on projects. Okomu Oil Company Plc. 05/2017 - 12/2018 Site Officer ● Supervised workers' and team members daily activities on site ● Observed and took records of daily output ● Reported activities to superior officers at the close of each day Office of the Deputy Vice Chancellor (Academics), Federal University of Technology, Akure. 04/ 2016 - 04/2017 Assistant Office Administrator (NYSC) ● Coordinated DVC Academic’s appointments and schedules. ● Documented and controlled incoming and outgoing mails/memo's ● Recorded data and Logistics for each day ● Ensured timely delivery of DVC Academic’s correspondences ● Day-to-day running of the DVC Academic’s Office Independent National Electoral Commission 11/2016-12/2016 Presiding Officer (Ondo Governorship Election) ● Took delivery of and inspected materials for election 2 OGAR EFEOGHENE JOAN ● Coordinated activities in the Polling Unit under my supervision ● Documented and reported the activities at the Polling Unit Brightence Electronics International Ltd 01/2014 -12/ 2015 Sales Representative ● Carried out customer service responsibilities. ● Promoted company products by 80% through sales and customer relations ● Increased product sales by 70 % through digital and social media marketing Freshies Foodstuffs and More 02/2010-01/2014 Customer Relations Officer/Sales Consultant ● Rendered customer service to over 10,000 customers ● Evaluated and compared prices of products ● Recommended new products on sale to customers ● Ran inventory on products in stock EDUCATION ❖ Master’s in communication and Language Arts (M.C.A), University of Ibadan (2021). ❖ B.A. English and Literature, University of Benin (2015). CERTIFICATIONS Forage (Moreton Bay Regional Council 08/2023) Careers in Tourism: Customer Support Virtual Experience Program Coursera (07/2023) Introduction to CRM with HubSpot Digital Witch Support Community (07/2023) Certificate in IT Support skills and tools Certificate of Proficiency in Strategic Management (2017) International Strategic Management Institute . Certificate of Merit (2017) Charity Community Development Service, NYSC . 3 OGAR EFEOGHENE JOAN 4