Ogah Ruth Ezichi

OGAH RUTH EZICHI Lagos,Nigeria || --|| LinkedIn || Portfolio Virtual Assistant Summary ● Energetic self-motivated professional with 2 years of experience in Customer Relations and Data entry. ● Excels in providing exceptional service to clients; especially skilled with handling challenging customers. ● My superpower is the ability to adjust to any situation, technology ,or environment, ensuring seamless transition and minimal downtime. ● Eager to advance in tech and AI industry trends with a strong capacity for rapid learning. Education ★ Ebonyi State University – Abakaliki, Nigeria November 2012 – October 2017 Bachelor of Agriculture in Animal Science (Upper Division) Work Experience Data Collector (Remote) Awaari Langeasy june 2024 - August 202 ● Speech recognition ● Translated over 65 sentences daily through voice recording and word transcription ● Use of slack collaboration tool for effective communication. Data Entry (Remote) Lombaz Swift Ltd July 2024 - August 2024 ● Maintained a detailed log of delivery routes, completion times, and rider performance metrics. ● Managed and updated the delivery riders' platform, ensuring the accurate entry of daily activities. ● Ensured timely data entry and minimised errors to support the overall efficiency of the logistics operations. Customer Service Salt City Diagnostic Consultant February 2022 - April 2024 ● Assisted over 100+ customers with enquiries on a daily basis, providing accurate and concise information to guide them make an informed decision. ● Managed phone calls, chats and responded to emails on a daily basis and conducted follow-up calls to ensure customer satisfaction before work closure. ● Collaborated with the CSR HOD to train 5 new staff in customer service protocols. ● Entered and processed over 100+ personal data of clients daily, generating invoice for seamless payment with high level of accuracy and attention to detail while maintaining confidentiality of clients data and health status information VOLUNTEER ACTIVITIES Ad-Hoc Staff / Volunteer World Health Organization September 2022 - February 2024 ● Supervised over 30 wards in 2 local governments making sure that vaccination rules and procedures are followed duly. ● Collected immunisation data using ODK, with high level of accuracy. ● Compiled a comprehensive report on daily immunisation activities; reporting missed child, unmarked household, non-compliance,and non-eligible household. ● Conducted vaccine count in over 20 wards of Izzi Local Government Area with the use of ODK Ad-hoc staff / Enumerator July 2022 National Population Commission ● Enumerator ● Transcribed recorded voice data word to word from local dialect to English collected from about 100 respondents ● Identified and numbered special populations in Ohozara LGA, Ebonyi state. ● Used ODK for data collection. SKILLS ● ● ● ● ● ● Attention to details Strong written and verbal communication Growth mindset Proactive problem solving skills Prioritisation Confidentiality and discretion Proficient In ● ● ● ● ● Google workspace (docs, sheet, slides,form) Scheduling and managing client’s inbox Data entry Canva Figma ● Google meet, zoom, team, slack. ● Calendly and google calendar ● Transcribing Interests ● ● ● ● Surf Internet Community Outreach Travelling Reading