OWERO-OZEZE OFOGHO
📍 Nigeria | ✉️-| 📞 - | [Linkedin]
PROFESSIONAL SUMMARY
Customer Service and Sales Support Professional with 3+ years of experience in client relations, sales
support, and remote customer service. Skilled in CRM management, conflict resolution, and client
retention, with a proven track record of improving customer satisfaction and driving sales growth.
Adept at handling high-volume calls, live chat, and email support while ensuring seamless customer
experiences. Proficient in HubSpot, Zendesk, Zoho, Salesforce, and other customer support tools.
Passionate about delivering exceptional service and optimizing support processes.
WORK EXPERIENCE
Reservation Manager
Forte Investment Ltd. | June 2025 – Present
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Manage end-to-end reservations, including bookings, modifications, and cancellations across
multiple platforms, ensuring accuracy and a seamless guest experience.
Coordinate with operations and customer service teams to streamline processes, resolve issues
quickly, and maintain high client satisfaction.
Generate reports and monitor occupancy trends to support revenue optimization and informed
business decisions.
Sales Customer Support Representative
Lekki Gardens Estate Ltd. | January 2024 – Present
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Handled high-volume inbound and outbound customer inquiries via phone, email, and live chat,
ensuring responsiveness and professionalism.
Assisted clients in selecting and purchasing products/services while resolving complaints and
escalations, boosting customer satisfaction by 30%.
Utilized CRM systems (HubSpot, Zoho, Salesforce) to track interactions, maintain accurate records,
and strengthen client engagement.
Provided personalized support throughout the sales process and collaborated with the sales team
to identify upselling and cross-selling opportunities.
Maintained organized client databases and generated reports to support decision-making and
improve customer relationship management.
Virtual Assistant/Sales Support
Brexon Empire Int’l Ltd. | Sept 2023 – Dec 2024
• Managed customer calls and inquiries, ensuring efficient issue resolution and order processing.
Scheduled appointments and provided product support, improving customer engagement.
• Collaborated with teams to enhance call center performance metrics.
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Virtual Assistant
Davayte | March 2021 – Feb 2022
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Increased customer retention by 15% through effective client engagement and follow- ups.
Used trend analysis and sales techniques to grow customer accounts by 30%.
Ensured a smooth customer experience by handling inquiries with minimal wait times.
Administrative Assistant
Ministry of Environment, Enugu | March 2020 – Feb 2021
• Provided administrative support, coordinated meetings, travel, and office operations.
Laboratory Assistant (Internship)
Oweh Memorial Clinic, Delta | Feb 2018 – July 2018
• Assisted with sample analysis, research, and data entry.
CORE SKILLS
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Customer Service & Sales Support
CRM Systems (HubSpot, Zendesk, Zoho, Salesforce, Pipedrive)
Conflict Resolution & Client Relations
Call Center & Virtual Assistance
Live Chat & Email Handling
Inbox & Calendar management
Lead Generation & Upselling
Multitasking & Time Management
TOOLS & TECHNOLOGY
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CRM Tools: HubSpot, Zendesk, Zoho, Salesforce, Asana, Pipedrive
Communication Tools: Slack, Microsoft Teams, Email, Live Chat
Microsoft Office Suite: Word, Excel, PowerPoint
EDUCATION
Bachelor of Science, Biochemistry | Afe Babalola University, Nigeria (2015 – 2019)
CERTIFICATIONS
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Customer Relationship Management – Coursera
Effective Communication Skills – Poise Nigeria
