OFFORNZE AMARA GRACE Virtual/ Administrative Assistant | Customer Support Specialist Remote
PROFESSIONAL SUMMARY
Detail-oriented and tech-savvy Virtual Assistant and Customer Support Specialist with over 2+ years of
experience providing administrative support, customer service, data entry, and project coordination in
remote and office-based environments. Experienced in using CRM tools to manage customer relationships,
track communications, support sales processes, and follow up with clients. Highly organized, reliable, and
committed to delivering excellent customer experiences.
CORE SKILLS
Virtual Administrative Support Customer Support & Client Communication CRM Management & Customer
Follow-Up Email, Call & Meeting Logging Sales Pipeline & Deal Tracking Data Entry & Database
Management Calendar Management & Scheduling File Organization & Documentation Invoicing & Record
Keeping Microsoft Office (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive) Social Media &
Digital Support Time Management & Multitasking
PROFESSIONAL EXPERIENCE
Virtual Assistant / Data Entry / Administrative Assistant
Possibilities World Ventures | 2024 – 2025
• Managed and maintained customer records using CRM tools • Logged emails, calls, and meetings to
ensure accurate communication tracking • Created and updated sales deals, monitored deal stages, and
supported negotiation processes • Sent follow-up emails and documented client interactions to improve
conversion rates • Handled customer inquiries via email and phone, ensuring timely and professional
responses • Performed accurate data entry and maintained organized digital records • Managed
administrative tasks including document preparation and file organization • Assisted with invoicing,
reporting, and general office support • Collaborated with internal teams to improve workflow efficiency
Junior Project Manager (Administrative Support)
Worldlink Agencies Limited | 2022 – 2024
• Supported project planning by coordinating tasks, schedules, and resources • Assisted in tracking project
progress and meeting deadlines • Communicated with team members and stakeholders to ensure project
alignment • Maintained project documentation and reports • Improved team productivity through effective
coordination and follow-ups
Marketing & Administrative Intern
Digibrid Inc. | 2025 – 2026 (6-Month Internship)
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• Provided administrative and customer support to the marketing team • Assisted with client
communication, CRM updates, and follow-ups • Organized reports, digital files, and internal documentation
• Supported social media and digital marketing tasks as assigned
EDUCATION
High School Diploma
CERTIFICATIONS
Inbound Sales – HubSpot Academy Social Media Marketing Foundations – LinkedIn Digital Network
Strategies – LinkedIn Jobberman Soft Skills Training – Young Africa Works Agile Foundation – SkillUp by
Simplilearn Agile Scrum Master – SkillUp by Simplilearn CAPM Certificate – SkillUp by Simplilearn Lean Six
Sigma White Belt
ADDITIONAL INFORMATION
Comfortable learning and using new software and remote tools Strong work ethic with excellent attention
to detail Client-focused mindset with strong communication skills
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