Offoragazie Chinaza Annabel

OFFORAGAZIE C. ANNABEL †˙i_ Lekki-Epe, Lagos State, Nigeria 'VY□a-| sK!- PROFESSIONAL SUMMARY Results-driven administrative and communication professional with expertise in customer service, banking operations, personal assistance, and social media content creation. Good at optimizing processes, managing client relationships, and delivering engaging digital content. Strong problemsolving skills, excellent communication, and a keen eye for detail. Proven ability to foster collaboration, enhance efficiency, and support business growth. PROFESSIONAL EXPERIENCE Executive Assistant to the Chief of Operations Aceroyal Estates Homes Ltd | Dec 2024 – till date 📍 ●​ Coordinated and optimized the COO’s daily, weekly, and monthly calendar, arranging meetings, appointments, and travel itineraries with precision to ensure seamless execution of operational priorities. ●​ Identified opportunities to streamline administrative processes, implementing tools and systems to increase efficiency and support workflow. ●​ Handled sensitive information with discretion, maintaining confidential files, records, and databases to support decision-making and compliance with organizational policies. ●​ Supported in overseeing strategic projects, tracking progress, preparing updates, and collaborating with cross-functional teams to meet deadlines and operational goals. Retail Operations Associate _i˙† Ecobank Nigeria | Mar 2024 – Nov 2024 ●​ Managed daily branch operations, ensuring smooth transactions and adherence to banking policies. ●​ Provided customer support by resolving inquiries, processing account requests, and promoting bank services. ●​ Maintained records and prepared financial reports, improving data accuracy by 20%. ●​ Assisted in sales and marketing initiatives, increasing customer engagement by 30%. Secretary Intern _†˙i Oto-Awori Local Government Secretariat | July 2021 – April 2022 ●​ Responded to inquiries, facilitated communication, and directed information appropriately. ●​ Processed and organized official documents, ensuring compliance with administrative protocols. ●​ Maintained department schedules, arranged meetings, and handled travel logistics. Quality Control Intern _˙i† Beloxxi Company | April 2016 – Dec 2017 ●​ Assisted in maintaining quality control standards, reducing errors by 15%. ●​ Conducted inspections and documented reports to ensure compliance with company policies. ●​ Supported interdepartmental training to meet quality assurance objectives. ●​ Assisted in developing strategies to improve production efficiency. EDUCATION ur·◆ B.Sc. Political Science University of Nigeria, Nsukka | 2018 – 2023 CERTIFICATIONS ●​ Jobberman Soft Skills Training Certificate ●​ Agile Scrum Certification - Ongoing KEY SKILLS ✔ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) ✔ Social Media Content Creation & Management ✔ Customer Relationship Management (CRM) ✔ Administrative Support & Organization ✔ Digital Marketing & Brand Awareness ✔ Data Entry & Document Processing ✔ Report Writing & Research ✔ Strong Verbal & Written Communication REFERENCE Available upon request.