Offoma Chiamaka

OFFOMA CHIAMAKA Lagos State, Nigeria | -, - |-|LinkedIn PROFESSIONAL SUMMARY Results-oriented sales professional with over four (5) years of experience with a proven track record of exceeding monthly sales quotas by 70% and a 60% lead conversion rate by cold calling over 500 leads. Skilled at developing and maintaining client relationships and highly committed to working with a team to achieve quotas.In-depth knowledge of effective sales strategies, telemarketing, digital marketing, and lead generation. Motivated to learn, grow and excel in a fast-paced industry offering career growth and value addition. SKILLS ● ● ● ● ● Customer Service (Email, Phone, and Live chat) Excellent Communication Skills Teamwork & Negotiation Cold Calling & Appointment Scheduling Google Slide, Sheet, Word, Meet, etc ● ● ● ● CRM Tools (Zendesk, Hubspot, Slack, Freshdesk, Salesforce, Meet, etc) Microsoft Excel, Word, Teams, Drive Slack, Zoom, Calendly, Skype, Trello Lusha, Apollo, Contently, Seamless. ai, Salesmate, Web scraper ● ● ● ● ● Trello, Asana, ClickUp, etc Calendar Management Copywriting Sales Closing Team Management WORK EXPERIENCE Customer Service Representative Feb. 2019 - Aug. 2022 All Time Company, Lagos State, Nigeria ● Handled over 70+ calls daily including new customers onboarding, retrieving customer data, posting relevant product pieces of information, and canceling services resulting in an 80% increase in the customer satisfaction survey. ● Received an average of 80% customer satisfaction rating to date and 10% higher than the company average. ● Liaised with the marketing team to optimize sales efforts and create awareness about the organization’s services to prospective clients ● Professional use of a script to provide information about available services, promotional packages, and features of other products and services. ● Collaborated with the sales department to achieve weekly and monthly sales targets resulting in an increase in revenue by 20%. Lead Generation Specialist/Sales Representative Mar. 2017 - Jan. 2019 Teleglobal Communications, Lagos State, Nigeria ● Communicated with prospective and existing clients to create awareness about the available properties resulting in 60% sales closure. ● Generated about 1000 quality leads for the sales department. ● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%. ● Tracked weekly, monthly and yearly performance and sales metrics thereby surpassing the set target by 70% at the end of the organizational year. ● Maintained an accurate record of all customers’ orders and processed all payments resulting in an 80% improvement in record keeping and documentation. Administrative Assistant Jul. 2015 - Dec. 2016 Pacify publications unlimited, Lagos State, Nigeria ● Offered administrative support such as writing and editing emails, drafting memos, and preparing communications on Manager's behalf for optimum workflow. ● Utilized problem-solving skills to resolve over 100 customers’ complaints and enhanced service level. ● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%. ● Evaluated market conditions and recommended strategies for franchise expansion through inbound calling, email marketing, and other communication strategies to convert leads to consistent customers leading to a 65% customer retention rate. EDUCATION ● Lagos State University, Lagos State, Nigeria Bachelor of Science (BSc.) in Biochemistry CERTIFICATIONS AND AWARDS ● ● ● ● Customer Service: Problem Solving and Troubleshooting Certified by Linkedin Learning Inbound Marketing Certified by Hubspot Academy Customer Success Manager Certified by Cisco Digital Marketing Pro Certified by American Marketing Association (AMA) 2011 - 2016