OFFOMA CHIAMAKA
Lagos State, Nigeria | -, - |-|LinkedIn
PROFESSIONAL SUMMARY
Results-oriented sales professional with over four (5) years of experience with a proven track record of exceeding monthly sales quotas by 70% and
a 60% lead conversion rate by cold calling over 500 leads. Skilled at developing and maintaining client relationships and highly committed to
working with a team to achieve quotas.In-depth knowledge of effective sales strategies, telemarketing, digital marketing, and lead generation.
Motivated to learn, grow and excel in a fast-paced industry offering career growth and value addition.
SKILLS
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Customer Service (Email, Phone, and Live chat)
Excellent Communication Skills
Teamwork & Negotiation
Cold Calling & Appointment Scheduling
Google Slide, Sheet, Word, Meet, etc
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CRM Tools (Zendesk, Hubspot, Slack,
Freshdesk, Salesforce, Meet, etc)
Microsoft Excel, Word, Teams, Drive
Slack, Zoom, Calendly, Skype, Trello
Lusha, Apollo, Contently, Seamless. ai,
Salesmate, Web scraper
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Trello, Asana, ClickUp, etc
Calendar Management
Copywriting
Sales Closing
Team Management
WORK EXPERIENCE
Customer Service Representative
Feb. 2019 - Aug. 2022
All Time Company, Lagos State, Nigeria
● Handled over 70+ calls daily including new customers onboarding, retrieving customer data, posting relevant product pieces of information,
and canceling services resulting in an 80% increase in the customer satisfaction survey.
● Received an average of 80% customer satisfaction rating to date and 10% higher than the company average.
● Liaised with the marketing team to optimize sales efforts and create awareness about the organization’s services to prospective clients
● Professional use of a script to provide information about available services, promotional packages, and features of other products and services.
● Collaborated with the sales department to achieve weekly and monthly sales targets resulting in an increase in revenue by 20%.
Lead Generation Specialist/Sales Representative
Mar. 2017 - Jan. 2019
Teleglobal Communications, Lagos State, Nigeria
● Communicated with prospective and existing clients to create awareness about the available properties resulting in 60% sales closure.
● Generated about 1000 quality leads for the sales department.
● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%.
● Tracked weekly, monthly and yearly performance and sales metrics thereby surpassing the set target by 70% at the end of the organizational
year.
● Maintained an accurate record of all customers’ orders and processed all payments resulting in an 80% improvement in record keeping and
documentation.
Administrative Assistant
Jul. 2015 - Dec. 2016
Pacify publications unlimited, Lagos State, Nigeria
● Offered administrative support such as writing and editing emails, drafting memos, and preparing communications on Manager's behalf for
optimum workflow.
● Utilized problem-solving skills to resolve over 100 customers’ complaints and enhanced service level.
● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%.
● Evaluated market conditions and recommended strategies for franchise expansion through inbound calling, email marketing, and other
communication strategies to convert leads to consistent customers leading to a 65% customer retention rate.
EDUCATION
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Lagos State University, Lagos State, Nigeria
Bachelor of Science (BSc.) in Biochemistry
CERTIFICATIONS AND AWARDS
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Customer Service: Problem Solving and Troubleshooting Certified by Linkedin Learning
Inbound Marketing Certified by Hubspot Academy
Customer Success Manager Certified by Cisco
Digital Marketing Pro Certified by American Marketing Association (AMA)
2011 - 2016