Ofelia A. Recto
#24 16th Avenue Murphy Cubao, Philippines
Cell#- /--
Job Objectives:To secure a position where I can efficiently contribute my skills and abilities for the growth of the organization and build my professional career.
PERSONAL DATA
Age:35
Date Birth:March 17,1986
Place of birth :Manila
Citizenship:Filipino
Civil status:Married
Sex:Female
EDUCATIONAL ATTAINMENT
COLLEGE COURSE
Course:Computer Science
School:The University of Manila
Address:Recto Manila
Year Graduated:2004
SECONDARY
School:Dona Josefa Jara Martinez High School
Achievement:2nd Honor
Address:Bgy. Tatalon Quezon City
Year Graduated:2002
ELEMENTARY
School:Tatalon Elementary School
Address:Bgy. Tatalon Quezon City
Year Graduated:1998
WORKING EXPERIENCE
Company:Alorica Inc.
Address :2/FSMDC Mezza Residences, Aurora Blvd. corner G. Araneta Q.C
Philippines
Account :Amazon.com
Position :Quality Assurance Associate (Quality Coach)
Year :October 10 2014- Present
Role:
Ensured quality of agent performance, company standards, and procedures.
Effectively handled escalated customer service
Meticulous and keen in auditing agents contact or cases to properly address the agent’s behavior.
Listened to calls either recorded live or side-by-side while communicating feedback.
Encouraged good practices and discouraged bad ones.
Company:Ziggurat Cuisine
Address :Burgos Makati Philippines
Position : Food Attendant
Year : May 13 2007- September 15 2014
Role:
Providing menus
Answering to customer inquiries
Taking orders.
Serving food and drinks, resetting tables for the next service
Maintaining premises clean.
Company:Greenwich Corp.
Address :E. Rodriguez Ave Quezon City
Position :Service Crew
Year : March 18 2005 – January 07 2006
Role:
Greet customers upon arrival
Inform customers of any specials or promotions running currently.
Answer any questions the customers might have.
Take orders with accuracy.
Repeat orders to customers to ensure they are correct.
Accept payment and accurately supply change, when needed.
Company:Hizon Laboratories Inc.
Address :Antipolo City, Philippines
Position :Production Staff
Year :March 22 2004 – September 16 2004
Role:
Operating machinery
Feeding products into the production line and conveyor line.
Sorting and packing products.
Cleaning and maintaining work areas
ACHIEVEMENTS and AWARDS:
Best Email Support
Rockstar Quality Coach
Rockstar Agent
Top 3 Quality Coach
COMPETENCIES:
Has a good interpersonal skills and innate ability to stay on task.
Fluent in English Language
A good Team Player
Problem solving abilities
Leadership Experience
SKILLS:
CRM Skills
Computer Skills
Microsoft Office proficient
Character Reference:
Name :Racyll Gamo
Position: Quality Supervisor
Contact number:-
Name: Liezel Trinidad
Position: Quality Coach
Contact number:-
Name: Ryan Enriquez
Position: Quality Coach
Contact number:-
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Ofelia A. Recto
Applicant
