Odumade Susan Oluwaseun

I am Susan, a reliable and accomplished professional with over 5 years of experience supporting business owners, executives, and teams across different industries. My work revolves around helping people remove the overwhelm of daily operations, so they can focus on growth, strategy, and impact.

I specialize in customer support, executive assistance, sales, and virtual operations, bringing a blend of organization, clear communication, and problem-solving to every role. Having worked with customers from diverse industries, I’ve developed strong communication skills that consistently improve satisfaction and retention rates. For instance, my customer-first approach led to a 25% increase in satisfaction and a 30% improvement in retention through personalized support and proactive follow-ups.

As an Executive/Personal Assistant, I provide structure to busy professionals’ lives—managing calendars, coordinating meetings, scheduling travel, and ensuring no detail slips through the cracks. I’ve supported CEOs, managers, and entrepreneurs in handling everything from inbox management to task coordination, always with efficiency and discretion.

In my Virtual Assistant role, I focus on streamlining administrative workflows. From high-volume email management and task automation (using tools like Zapier) to document management across Google Drive and Dropbox, I help clients save time and run smarter operations.

My sales and lead generation background enables me to connect with prospects, build relationships, and support business development efforts. I’ve worked with CRMs such as Pipedrive, HubSpot, Zoho, and Salesforce to manage pipelines, track client interactions, and drive measurable growth.

I also bring in technical skills like website building and basic automation setup, helping small businesses and entrepreneurs establish a professional online presence that works hand in hand with their operations.

At the heart of everything I do is a commitment to reliability, professionalism, and results. Whether it’s resolving customer issues, managing day-to-day operations, or helping businesses scale, I approach each task with care, clarity, and dedication.

If you’re looking for someone who will not only support you but also become a trusted partner in helping your business run smoothly, I will be glad to connect and explore how I can help.