Odumade Oluwaseun Susan

SUSAN ODUMADE - •-• Linkedin • My Portifolio Virtual Assistant Detail-oriented Virtual Assistant with over 6+ years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. Core Competencies Virtual Assistant: Soft Skills, Administrative Skills, Communication Skills, Technical Profeciency, Financial Skills, Technical skill, Interpersonal Skills Soft Skills: Attention to Detail, Problem Solving, Critical Thinking, Communication, Team work, Customer Interaction Administrative Skills Email Management, Calendar Management, Data Entry, Document Management, Task Management Communication Skills: Customer Service Skills, Professional Writing, Verbal Communication Technical Proficiency Skills CRM Software, Office Software, Project Management, Cloud Service, Video Conferencing Financial Skills Invoicing, Expense Tracking, Bookkeeping Interpersonal Skills Attention to Detail, Confidentiality, Reliability, Time Management Professional Experience IBSH Construction Services Limited. May 2022 - Jul 2023 Administrative Personnal Assistant Maintained and organized records, including minutes of meetings, legal documents, and confidential information Efficiently managed email and phone communication, acting as the primary point of contact for the General Manager I collaborated with project managers and various departments to address client request, schedule appointment, and update on project progress I handled all aspect of travel planning from visa application, booking flight and accommodation to organizing comprehensive travel itineraries. NIGERIA CENTRE FOR WORLD MISSION, Nigeria Mar 2017 - Mar 2022 Administrative Manager/General Secretary Managed daily administrative tasks, including scheduling meetings, managing calendars, and coordinating travel arrangements. Organized and maintained office filing systems, both electronic and physical, ensuring easy retrieval of documents. Assisted in the recruitment and onboarding process for new employees. Maintained confidentiality of sensitive information and ensured compliance with organizational policies. Assisted in financial management by processing invoices, maintaining budgets, and overseeing petty cash Halina Courture Aug 2023 - Apr 2024 Virtual Assitant/ Social Media Manager Developed a new content strategy and provided continuous feedback to the managers and web development team. Monitored social media channels for trends, comments, and messages, responded promptly and appropriately. Managed incoming and outgoing phone calls. Utilized effective keywords and hashtags to improve visibility. Managed daily administrative tasks, including scheduling meetings, managing emails, and organize files. Education Tai Solarin University of Education, Ijebu-ode, M.Sc in Computer Science Learned the fundamentals of planning, executing, and managing projects, with a focus on time management and resource allocation. Developed skills in using various digital tools for communication, collaboration, and productivity, such as Microsoft Office, Google Workspace, and CRM systems. Gained expertise in managing and organizing data, including SQL, data retrieval, and database design. Studied the management of information systems and their role in supporting organizational operations and decisionmaking. Tai Solarin University of Education, Ijebu-Ode, B.Sc Ed in Computer Science, Apr 2008 - Sep 2012 Learned SQL and database design principles, including normalization, indexing, and transaction management. Gained a deep understanding of OS concepts such as process management, memory allocation, and file systems Covered networking fundamentals, including TCP/IP, routing, switching, and network security. Studied AI principles, including machine learning, neural networks, and natural language processing. Certifications Demand IT Skills Training, Digital Witch Community Support Apr 2024 Technical Support Fundamental, Cousera Jan 2024 Virtual Assistant Skill in Digital Age, ALX Sep 2024 Virtual Professional Assitant, Digital Exchange Academy (DEXA) Oct 2024