Oduisi Merit

MERIT ODUISI GENERAL VIRTUAL ASSISTANT Nigeria||- PERSONAL STATEMENT Dedicated and results-driven General Virtual Assistant with over 3 years of experience supporting entrepreneurs, executives, and teams remotely. I specialize in project management, email and calendar organization, lead generation, customer support, email marketing, appointment scheduling and travel booking. Proficient in a wide range of industry-standard tools including Trello, Asana, Monday.com, HubSpot, Zendesk, Intercom, Apollo, Lemlist, and scheduling tools such as Google Calendar, Calendly, Picktime, and Acuity Scheduling. I'm also skilled in research, data entry, and CRM management ensuring workflows stay organized and communications are seamless. I bring a proactive approach, strong attention to detail, and a commitment to delivering high-quality support that helps businesses grow and operate efficiently. Whether coordinating projects or managing daily admin tasks, I aim to add value, save time, and create systems that work SKILLS v Administrative & Organizational Skills v Project Management • Calendar Management (Google Calendar, Outlook) • Email Management & Inbox Organization • Appointment Setting & Scheduling (Calendly, Picktime, Acuity) • Travel Planning & Bookings • File Organization & Document Handling (Google Workspace, Dropbox) • Task & Deadline Tracking • Workflow Creation & Process Documentation • (SOPs) • Collaboration Tools (Trello, Asana,Monday.com, v Customer Support v Lead Generation & Outreach • Emails & Chat Support (Zendesk, Intercom) • Order Management & Issue Tracking • Complaint Resolution & Customer Follow-up • Lead Sourcing (Apollo, Linkedin Sales • Navigator, Google) • Email List Building & Prospect Research • Cold Outreach Support (Lemlist, Malchimp) • CRM Management (HubSpot, Zendesk.Airtable) • Data Entry & Lead Enrichment v Email Marketing & Campaigns • Campaign Setup & Scheduling (Mailchimp, Lemlist. Hubspot) • Basic Social Media Scheduling • Product or Service Research • Survey/Feedback Form Creation (Google Forms) Notion) • Meeting Coordination & Minutes v Technical & General Tools • Google Workspace (Docs, Sheets, Slides) • Microsoft Office Suite (Word, Excel. • PowerPoint) • Canva (for basic graphics & templates) • Slack & Z0om (for communication & team meetings) • Notion (for databases & collaborative planning) WORK HISTORY Virtual Assistant | Client & Administrative Support Essence Realtors (Nigeria, Remote) | June 2024 – July 2025 Key Responsibilities: • Provided administrative and client support by managing email correspondence, responding to inquiries, and ensuring timely follow-ups, achieving a 95%+ response satisfaction rate. • Coordinated calendars and scheduled appointments using Calendly, reducing scheduling conflicts by 30% and improving overall agent efficiency. • Maintained and updated accurate client records and reports across CRM platforms (HubSpot, Intercom, Zendesk) with zero data errors reported. • Assisted with lead management by qualifying prospects, tracking engagement, and supporting sales and marketing follow-ups, contributing to a 15% increase in conversions. • Handled a high volume of daily communications (phone, email,chat), ensuring professionalism and helping achieve a 20% improvement in client retention. Virtual Assistant | Customer & Administrative Support MnM Beauty | Nigeria (Hybrid) | April 2023 – March 2024 • Delivered customer support by responding to inquiries and feedback via digital platforms, helping maintain a 90%+ positive brand rating online. • Managed appointment scheduling both in-person and remotely, reducing client wait times and improving service efficiency by 25%. • Handled client concerns promptly and professionally, improving customer retention rates by 20%. • Supported marketing initiatives by preparing content and assisting with social media campaigns, contributing to a 15% growth in online engagement. • Performed general administrative support including record management and daily follow-ups, ensuring smooth daily operations with 100% task completion on deadlines. Virtual Assistant | Customer Support & Admin Assistance Celltek Healthcare Medical Center | Nigeria (Hybrid) | Jan 2022 – Feb 2023 • Provided chat and email support for 100+ patients weekly via Zendesk, resolving issues with a 97% satisfaction score. • Managed onboarding and patient scheduling using Google Calendar, increasing new patient engagement by 25% and reducing appointment conflicts. • Conducted outbound follow-ups and empathetic communication through GoHighLevel, contributing to a 15% boost in patient retention. • Assisted with administrative coordination, documentation, and workflow support, improving operational efficiency by 20%. KEY ACHIEVEMENTS • Customer Satisfaction: Improved CSAT scores by delivering prompt, empathetic support, resulting in repeat referrals and consistent positive client feedback. • Data Accuracy: Enhanced data entry workflows, reducing error rates by 5% and maintaining accurate client records across CRM platforms • Client Retention & Sales Growth: Secured 50+ high-value client appointments within six months through targeted outreach and personalized follow-ups, contributing to a 25% increase in sales pipeline growth. • Process Optimization & Efficiency: Streamlined appointment scheduling by optimizing CRM processes, reducing booking errors by 30% and boosting team productivity. - EDUCATION & CERTIFICATION B.Sc. in Microbiology University of Benin, Edo state IT Support Training - Digital Witch Community Technical Support Fundamentals – Coursera REFERENCE Available on request