Oduanayo Daramola

ODUNAYO DARAMOLA Address: 3098 Imperial Apartment Whitchurch Lane Bristol, United Kingdom. Phone:- Email:- PROFESSIONAL SUMMARY: With 4 years of experience, I am a highly motivated and customer-focused Customer Service Representative who excels at providing exceptional service and resolving customer issues. I possess excellent skills in handling customer inquiries, complaints, and requests, and approach each interaction with empathy and positivity. My proven ability to communicate effectively and build strong relationships with customers has resulted in high levels of satisfaction and loyalty. I am now seeking to utilize my skills and experience to contribute to a dynamic customer service team. SKILLS: - I possess exceptional verbal and written communication skills, as well as strong problem-solving and conflict-resolution abilities. - I can multitask and prioritize tasks effectively. - I am proficient in customer service software and CRM systems, and I have strong product knowledge and the ability to learn new information quickly. - I approach customer interactions with empathy and patience. I am a team player with a collaborative mindset. CORE COMPETENCE • Exceed in Microsoft, word, PowerPoint, and Excel customer relationship management and compatia. project+. • Content creation and editing • Trained broadcaster and conference speaker. WORK EXPERIENCE: Customer Service Representative Tripple A Events Limited (Remote) - Sep 2022- February 2023 Assisted customers with their inquiries and complaints through phone calls, emails, and live chats, ensuring that their concerns were addressed promptly and accurately. - Demonstrated exceptional knowledge of our products, enabling me to provide customers with appropriate recommendations. - Resolved escalated issues professionally and efficiently, striving to maintain high customer satisfaction. - Managed accurate and detailed customer records, including interactions, inquiries, and complaints. By collaborating with cross-functional teams, I tackled complicated customer issues and ensured that they were resolved in a timely manner. - Proactively identified ways to enhance customer service processes, implemented effective solutions, and consistently provided helpful and fair assistance. Customer Service Associate Mevan development. Ibadan Nigeria. - June 2021 – October 2022 Customers were given technical support and help by phone, email, and remote desktop technologies. - Customer concerns with software, hardware, and network connection were investigated and rectified. - Technical solutions were effectively documented and conveyed to clients in a clear and straightforward way. - Assisted the product development team in identifying and reporting software defects and usability concerns. - Participated in training sessions to improve product expertise and remain current on new features and upgrades. Customer Service Representative Legends Motivation, Ibadan Nigeria. Oct 2019 - May 2021 - Troubleshoot and fix client issues by determining the underlying cause, providing suitable solutions, and guaranteeing customer satisfaction. - Assisted clients in making orders, confirming product availability, and properly and effectively completing transactions. - Assisted clients with technical difficulties by debugging software or hardware, helping them through technical procedures, and coordinating with technical teams as needed. - Managed accurate records of client contacts, documenting crucial facts, and providing reports to track customer trends, concerns, and levels of satisfaction. Education: B.sc Accounting (Hons) Bowen University Iwo Osun state, Nigeria.