Odom Chinecherem Lovelyn

Hi, I’m Odom Chinecherem Lovelyn . A dedicated Customer Support Specialist with over a year of hands-on experience helping businesses deliver top-tier customer experiences through live chat, email, and phone support. I specialize in turning confused or frustrated users into loyal customers by offering clear communication, fast resolutions, and empathy-driven service.

At Chris B Telecommunication, I’ve successfully handled high volumes of customer interactions across multiple channels. I proactively contacted inactive users to uncover and resolve hidden concerns, escalated complex issues when necessary, and followed through until full resolution was achieved. One unforgettable experience involved a user who thought our app was a scam because he didn’t understand how to use it. I guided him through setting up his account correctly, reassured him, and ensured his funds were recovered. By the end of the conversation, he was completely satisfied and that’s the level of care I bring to every customer.

What I Do for You:

Deliver professional, friendly support across all major channels

Troubleshoot product issues and communicate technical solutions in plain language

Use CRMs to manage, document, and track interactions for seamless experiences

Provide onboarding and educational support to help users feel confident

Take ownership of cases from start to finish

Offer feedback to improve product usability based on customer insights

Tools I’m Comfortable With:

Helpdesk: Zendesk, HubSpot, Freshdesk

CRM: HubSpot CRM

Collaboration: Slack, Zoom, Trello, Notion

Ticketing & Documentation: Google Workspace, ClickUp

Why You Should Hire Me:

When you bring me on board, you're not just hiring someone to answer emails ,you're hiring someone who becomes the voice of your brand. I’ll keep your users informed, calm, and confident while helping you retain them for the long haul. I don’t just solve problems , I help create a better customer experience, reduce churn, and strengthen your reputation.

Whether you're a startup or an established brand, I adapt quickly, work independently, and communicate effectively with both users and internal teams.

Let’s work together to create customer support that stands out and keeps your customers coming back.