Odogwu Chika Christian

CONTACT Odogwu Chika Christian PROFILE • • Odogwu Chika Christian is a keen computer literate , with years of experience in general Computer • operations in MS Office Software’s. He has Supervised several time-sensitive projects. He also has Advanced expertise in Conflict Resolution. SKILLS SPECIALIZED SKILLS  OBJECTIVE To become a flexible and self-motivated professional, and to give value to any organization by using resources effective thereby guaranteeing satisfaction, organizational profitability and growth. EDUCATION The federal Polytechnic Bida, Bida, Nigeria      HND. In mechanical engineering, December 2017 LANGUAGES English – Excellent reading, writing and speaking PROFESSIONAL EXPERIENCE Nigerian Breweries - Industrial Training | Kaduna, Nigeria |May 2014 –January 2015) The Largest Brewing industry in Nigeria and a leading brew export in west Africa  Role Details Making daily reports filing records & entering data also assisting with the development, design, testing and commissioning of processes, systems, products and equipment. Also help to resolve engineering issues, use computer aided design (CAD) software, and the manufacture and installation of systems. Fidelity Bank PLC. - Relationship Manager |Lugbe branch, Abuja, Nigeria |June 2023 – May 2024  Role Details Handling account payable and receivable, responding to customer enquiries, Account management, maintaining financial records, Analyzing financial statements and creating risk assets. Crowdforce Mobile Forms) –Lead Operations & Customer Support Roles | USA/Nigeria (Remote) |Jan 2020 – Sep. 2020  Role Details Led product operations and logistics as well as SOP creation, implementation and management. Also responded to escalations and provided support to sales and growth teams. Improved mapping processes and service delivery timelines. - Odogwuchika501 @gmail.com Abuja, Nigeria    Distribution Management Problem-Solving & Conflict Resolution Attention to Detail Communication & Interpersonal Skills Call Monitoring & Evaluation Continuous Process Improvement Empathy MS Office Adobe ORGANIZATIONAL SKILLS AND COMPETENCIES         Rapport Decision Making Time Management Active Listening Integrity Problem-Solving Effective Communication Exceptional Verbal and written communication skills Outsource Global – Customer service | Abuja, Nigeria (Remote)| Nov. 2020 – April 2021  Role Details Responsible for assisting customers by answering inquiries, resolving complaints, and providing guidance on products or services. Also handled orders, maintained accurate customer records, and followed up to ensure satisfaction. Collected feedback, built strong customer relationships and acted as a bridge between customers and the company to improve overall service quality. Fairmoney (Payforce) – Operations Lead & Logistics Coordinator (Remote) | May 2021 – Aug 2022 | France/Nigeria  Role Details Oversaw logistics, agent support, and QA coordination. Designed SOPs and improved workflow with Excel and spreadsheet tools. Also managed inventory repairs, and insurance processes.