Odna Chukkas
[Duluth, GA]
[-]-
ABOUT ME
Customer- Centered Profession with a passion for customer service, helping, providing solutions to
concerns and creating exceptional experiences. I have been privy to work in many industries, wear
many hats and master new skills. I excel the most in positions where I can challenge myself, think
outside the box, help customers and apply myself in new unconventional ways. I enjoy interactions
with customers , problem solving and creating solutions. In positions I have occupied I have been
described as Patient, Understanding, Resourceful, Helpful, Empathetic & Kind.
EDUCATION
Ai Miami International University of Art & Design, Miami, FL: 2015
Associate of Arts : Accessory Design, GPA 3.22
Nigerian Law School , Abuja Nigeria : 2010
Call to Bar Certificate
Certificate to Practice Law in Nigeria
Ahmadu Bello University, Nigeria : 2009
Bachelor - Law GPA 2.97
PROFESSIONAL EXPERIENCE
Nachi Hair
December 2018- Present
Business Owner
- Hand making hair
- Customer service
- Fulfilling orders
- Set up & Management of Etsy Store
- Online Advertising
- Answering customer questions
- Customer Follow up & Feedback
- Addressing customer concerns , providing solutions & solving problems
Braids By Nachi , Atlanta Georgia
April 2017- Present
Hairstylist & Business Owner
- Customer Service & Retention
- Branding , Marketing & Sales
- Social Media Management
- Research
- Team Building
- Building Business Goodwill
Maven Clinic (online clinic for women)
July 2016-August 2017
Brand Ambassador
-Brand Promotion
- Specials Marketing
-Lead Generation
- Sales
- Data Entry
- Customer Service
Rich Thomas LLC
April 2016- November 2017
Data Entry (Work From Home)
- Data Entry Management
- Research
- Proofreading entries on data base to ensure they are entered in correctly
according to company best practices, and correct mistakes
- Team Building & Training
Old Navy , Davie Florida
September 2015- April 2016
Part- Time Sales Associate
- Provided Excellent & Upbeat Customer Service
- Cashier & Sales of Merchandise
- Managing customer concerns
- Maintaining a good attitude when customers are dissatisfied
- Shipment Processing
- Sales Floor Replenishment & Recovery
- Support Team & Sales Floor
- Answer customer phone call enquiries and provide merchandise holds for next
day pick up
- Educate Customers about brand & sales promotions
Ready-2-Launch Branding Inc, Boca Raton, Florida
August 2015- October 2015
Contract Job
Design Developments & Sourcing Consultant
-Ensuring the highest standards of Customer Service
- Sourcing for information bases on the needs of the client
- Working with design team to develop designs
- Scheduling Appointments
- Communicating with makers and manufacturers in building prototypes for client
designs
- Working with team to create final product from various levels of production
SKILLS
- Customer Service
- Administrative
- Organization
- Sales & Marketing
- Social Media Management
- Negotiation
- Problem Solving
- Research
- Data Entry & Management
- Phone & Email Etiquette
- Client Retention & Feedback
- Communication
- Leadership
- Thoroughness & Attention to Detail
