Odiza Mae Cortez

I understand and identify the feelings of others. I have patience and a bit of technical knowledge to help customer solve the issue. I can handle customer inquiries, complaints, billing questions and payment extension/service requests. I can calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. i can used up selling techniques to generate extra sales revenue by encouraging an existing customer base to purchase more or to make more frequent purchases.