Odimegwu Chidimma Maryann
Email address:-| FCT–Abuja |-
|https://www.linkedin.com/in/chidimma-odimegwu080a72257?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medi
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Professional Summary
Detail-oriented and proactive Administrative Assistant and Customer Support professional
with experience supporting office operations and providing exceptional client services.
Skilled in handling high volumes of inquiries, maintaining organized documentation, and
coordinating institutional activities. Strong background in accountancy, administrative
systems, and communication, with a commitment to delivering excellence and efficiency in
all tasks.
Skills
- Customer Service & Support
- Office Administration
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication & Interpersonal Skills
- Records Management
- Event Planning & Coordination
- Time Management
- Data Entry & Documentation
- Professional Correspondence
- Multitasking in Fast-Paced Environments
Professional Experience
Customer Support Agent & Administrative Assistant
Institute of Corporate and Public Administrators of Nigeria — ENUGU
August 2019- January 2020
- Delivered frontline customer support via phone, email, and in-person, resolving member
and public inquiries with professionalism and accuracy.
- Provided detailed guidance on membership registration, certification processes, and event
participation.
- Managed member documentation and database entries, ensuring all records were accurate
and up-to-date.
- Supported administrative operations by organizing files, managing correspondence, and
maintaining office supply inventory.
- Assisted in planning and coordinating training programs, workshops, and professional
events hosted by the Institute.
- Drafted and distributed internal and external communications, including newsletters,
notices, and reports.
- Scheduled meetings and appointments for executives and ensured timely follow-ups.
- Recorded meeting minutes and tracked action items to ensure accountability and timely
execution.
- Collaborated cross-functionally to enhance member satisfaction and streamline office
workflows.
- Maintained a welcoming and professional reception area, representing the Institute’s
image and values.
Additional Experience
Sales Representative (Family Business)
Self-Employed / Family-Owned Retail Business —ANAMBRA
2023 – 2024
- Assisted in daily sales operations including product display, customer engagement, and
cash handling.
- Provided personalized service to customers, answered product-related inquiries, and
offered recommendations to improve customer satisfaction.
- Processed transactions using POS systems and ensured accurate record-keeping of daily
sales.
- Helped manage stock levels, conducted inventory checks, and coordinated restocking
efforts.
- Contributed to marketing efforts by distributing promotional materials and creating
attractive product arrangements.
- Built positive customer relationships that led to repeat business and referrals.
- Maintained cleanliness and organization of the store to create a welcoming shopping
environment.
- Resolved customer complaints with professionalism, ensuring retention and satisfaction.
Accountant
Ecclesia oil and gas
September 2024 – February 2025
- Monitored and recorded daily fuel sales, cash inflows, and expenditures to maintain
accurate financial records.
- Prepared daily, weekly, and monthly financial reports for management, highlighting sales
trends and cash flow.
- Reconciled cash, POS, and transfer transactions with bank records to ensure accuracy and
detect discrepancies.
- Managed petty cash, issued payment vouchers, and documented all business expenses in
compliance with internal controls.
- Conducted inventory checks on fuel levels and station supplies, ensuring records matched
physical counts.
- Collaborated with station attendants to verify shift reports, update stock ledgers, and track
fuel dispatch.
- Supported budgeting and financial planning processes by analyzing sales data and
identifying cost-saving opportunities.
- Filed and organized financial documents, receipts, and transaction logs for audit and
compliance purposes.
- Liaised with suppliers and ensured timely payment of invoices and accurate recordkeeping.
- Ensured all accounting practices followed basic standards of financial accuracy,
confidentiality, and integrity.
Education
University of Nigeria, Nsukka
Bachelor of Science in Accountancy
2017 – 2022
