Odeyemi Tolulope

Tolulope Odeyemi -- linkedin.com/in/tolulopeodeyemi Virtual Assistant Organized and detail-oriented Virtual Assistant with a proven track record of managing email accounts, scheduling meetings, and creating and maintaining filing systems. Skilled in social media management, content creation, and customer service, resulting in increased engagement, website traffic, and customer satisfaction. Experienced in event planning, data analysis, and document preparation, with a strong commitment to delivering high-quality work and exceeding expectations. WORK EXPERIENCE Virtual Assistant 03/2023– Present VA to the Production Manager (Trustlube and fluid resources Ogun state Nigeria) Led a team of three junior virtual assistants, providing mentorship and training that improved team efficiency by 25% and reduced onboarding time by 40%. Developed a client communication protocol that enhanced client satisfaction scores by 15%, leveraging AI-driven analytics to personalize interactions. Implements a new project management tool that increased team productivity by 30%, streamlining task allocation and tracking for remote teams. Freelance virtual assistant. Virtual assistant to the production manager . Emporis oil and gas limited. 07/2019—01/2023 Arrange internal and external meetings, take minutes, and follow up on action items. Compile daily, weekly, and monthly production reports. Maintain inventory records, production logs, and safety compliance documents. Update inventory levels and alert for restocking. Assist in creating and following up on purchase orders. Communicate with suppliers regarding deliveries, pricing, and quality issues. Help track production targets and highlight delays. Remind about preventive maintenance for machinery and equipment. Ensure regulatory compliance reports and safety checklists are up to date. Maintain attendance records and help with shift planning. Organize training sessions and track employee certifications. Assist in compiling work hours for payroll processing. Manage emails, filter important messages, and draft responses. Generate reports on production efficiency, downtime, and quality control metrics. Document and file safety incidents and quality concerns. Address inquiries related to product availability, delivery timelines, and complaints. Administrative Assistant 04/2017—02/2019 Office of the Chief of staff to Kogi state governor Assisted in the implementation of a cloud-based document management system, improving document retrieval time by 50% and enhancing team collaboration. Streamlined email management for a busy executive, reducing inbox clutter by 40% and ensuring timely responses to high-priority communications. Supported the development of a virtual onboarding program, reducing new hire training time by 20% and improving retention rates for remote employees. SKILLS & COMPETENCIES Email management Scheduling and coordination Filing system organization Social media management Content creation and management Customer service Event planning and coordination Data research and analysis Presentation preparation Microsoft Office Suite proficiency Gmail MS Outlook (email) Google Calendar MS Outlook (calendar) Google Meet / Zoom/ Teams/ ... Google Docs /MS Word/ ... Google Sheets/ MS Excel/ ... Google Slides/  MS PowerPoint/ ... Google Drive/ Box/ ... Google / MS Forms/ ... Trello/ Asana/ Monday/ ... Grammarly / CopyAI/ ... ChatGPT/ Gemini/ ... Calendly Motion Savvytime/ Time and Date/ ... Time management Attention to detail Communication skills Problem-solving abilities Adaptability and flexibility COURSES / CERTIFICATIONS Certified Virtual Assistant (ALX Africa) EDUCATION LAUTECH Ogbomoso Oyostate Nigeria- Bachelor of Technology in Chemical Engineering.