Odette Kuleba

EDUCATION University of South Wales, Pontypridd, UK Master’s in Business Administration CURRENT Utica College of Syracuse University, Utica, NY BS, Criminal Justice/Economic Crime Investigation with concentration in Financial Investigation 2006 ODETTE KULEBA CUSTOMER SUCCESS SPECIALIST WITH NUMBER CRUNCHING SKILLS Passion drives perfection. I am passionate about providing customers with an exceptional and memorable experience and exceeding stakeholder’s expectations by being innovative and creative. To be successful in anything you do; there is a need for a great team and me a great team player because in a team we can learn and thrive from others experiences. GET IN TOUCH Budapest, Hungary -- CERTIFICATION APR 2016 University of California Irvine, CA Project Management IE Business School, Madrid Spain Brand and Product Management MAY 2016 University of Pennsylvania Wharton, PA Viral Marketing LANGUAGE A2 SPANISH B1 FRENCH C2 ENGLISH | PORTUGUESE PROFESSIONAL HISTORY LEAD CUSTOMER SUCCESS SPECIALIST OMOROVICZA COSMETICS KFT, Budapest, Sept 2016-present Maintain all aspects of customer support during business hours in US EST. Respond and resolve customer’s issues in manner which is within the companies’ core objectives in a patient and courteous manner. SUPPLY ASSOCIATE (DISPOSAL INSURANCE AND REVENUE MANAGEMENT) UNHCR, Budapest, Sept 2014-present Increased the collection of auction proceeds from 40% in 2014 to 85% in 2015 in collaboration with the team and management in the establishment of auction process and standards. Overseeing the team involved in auction activities to ensure compliance and all proceeds are correctly booked and accounted for. ACCOUNT PAYABLE ANALYST BP GLOBAL SERVICE CENTER, Budapest, Jun 2013-Aug 2014 Perform invoice review including verification of account classification, approval authorization, backup documentation and compliance with contract or purchase order items. Monitor accounts payable system for control weaknesses and proactively make recommendation on enhancements. CUSTOMER MASTER DATA SPECIALIST BP GLOBAL SERVICE CENTER, Budapest, Nov 2012-Jun 2013 Collaborated with internal business partners to enhance data requests are complete and comply with standards. Provide training to new users on the process, answer queries and resolving issues. SERVICE REQUESTS AND COMPLAINTS COORDINATOR BP GLOBAL SERVICE CENTER, Budapest, Jul 2011-Nov 2012 Assigned and ensured action items were carried out and completed via closed loop validation verification. Handled and resolved escalated customer queries, problems and complaints. MARKETING MANAGER ADVAPAY KFT. Budapest, Feb. 2011-MAY 2011 Developing marketing strategy for the company in line with the company’s objectives. Analyzing potential strategic partner relationships for company marketing. PORTUGUESE SALES ASSOCIATE iFOREX Brokerage Ltd., Budapest, Sept. 2010-Feb. 2011 Assist marketing department in developing ads for Portuguese speaking clients. Contact leads and emphasize on features based on the clients’ needs. Collaborate with colleagues to exchange information such as selling strategies and marketing information with the team. MARKETING INTERNSHIP THE CELEBRITY CAFÉ, New York, NY, 2010 KEY SKILLS     Create and contribute to online promotions and working with TV, radio, newspapers and magazines. Develop written and website-based promotional materials to various social networks such as Facebook, Twitter to name a few. Research and develop marketing materials.  MARKETING ANALYST CONSULTANT LATER & LOGE, Belgrade,-    Collects and analyzes data to evaluate existing and potential product and service markets. Identify and monitor competitors and research market conditions for changes in the industry that may affect sales. Formulate the basis of the company’s marketing plan to focus on its resources and improving the sales and gaining advantage over competitors. SENIOR PRODUCT ANALYST MOVICEL TELECOMMUNICATIONS, Luanda,- Develop subject matter expertise in assigned products/services for internal and external clients. Provide input to and/or create documentation for client management and sales teams to assist in communicating system capabilities to current and potential clients.   Proficient user of Microsoft Word, Excel, Access and PowerPoint Ability to analyze data, develop innovative and creative ideas and generate overall growth Excellent understand of end users requirements such as communication products and/or services effectively, and supporting the requirement of the target group Possess outstanding analytical skills, strong organizational and interpersonal skills. Outstanding leadership skills, ability to work in group or alone with little or no supervision Ability to create marketing strategy and drive that strategy proven by testing and metrics Experience sourcing and managing content development and publishing Experience with mainframe SAP and MSRP Advanced knowledge of maintaining general ledgers, budgeting and reconciling accounts Ability to maintain confidentiality concerning customer information