Odessa Andolero

I’m a Virtual Assistant and Customer Service professional with over three years of experience helping businesses stay organized and keeping customers happy. I started in customer service, where I learned how important it is to listen, communicate clearly, and find solutions that make clients feel valued. Over time, I expanded into virtual assistance, combining customer support with behind-the-scenes admin tasks to make things run smoothly for business owners.

I’ve handled everything from emails, chats, and calls to order tracking, CRM updates, calendar management, and data entry. I enjoy multitasking and making sure nothing slips through the cracks. Whether it’s helping a customer with an issue or keeping a team organized, I focus on making things easier and stress-free.

I’m confident using tools like Zendesk, Shopify, Oracle NetSuite, Zoho CRM, Trengo, Slack, Aircall, and Cloudtalk, and I can quickly adapt to new systems. My goal is always to be reliable, proactive, and detail-oriented while keeping communication friendly and professional.

If you’re looking for someone who can balance customer care with admin support, I’d love to help your business run smoothly.

Skills:

*Skilled in monitoring inventory sheets and Google Sheets

*Communication skills

*Customer service

*Multitasking

*Problem-solving

*Adaptability

*Time management

*Active listening

Tools:

Zendesk

Shopify

Oracle NetSuite

Trengo

Slack

Discord

Skype

DeepL

Zoom

Zoho

GHL (GoHighLevel)

Dropbox

Viber

WhatsApp

Telegram

Cloudtalk

Aircall

Canva