Odelu Chinonye Joy

I'm a highly skilled professional with a strong background in virtual assistance and customer support. With experience in strategic planning, financial reporting, team leadership, client relationships, negotiations, and communication, i brings a comprehensive set of competencies to any role i undertakes.

As a Customer Service Team Leader at Grolatech Credit Limited since February 2020, I have demonstrated my leadership capabilities by providing guidance and setting objectives for my team, ensuring their performance aligns with the company's overall goals. I excel in performance management, regularly monitoring metrics like response times, customer satisfaction scores, and resolution rates to drive improvements and meet or exceed targets. My problem-solving skills shine as i assist team members in resolving complex customer issues, ensuring high levels of customer satisfaction and retention.

In my previous role at Digital Tools Practice Community from September 2017 to June 2019, I served as a Customer Support professional, where i provided valuable assistance and solutions to customers' inquiries, issues, and concerns. My ability to handle problem resolution effectively and demonstrate comprehensive product knowledge contributed significantly to customer satisfaction.

My experience as a Front Desk Officer at Medical Laboratory Service from September 2017 to February 2018 further showcases my customer service expertise. In this role, i excelled in providing excellent customer service to patients, visitors, and laboratory staff. My responsibilities includes appointment scheduling, patient registration, sample collection coordination, billing, and payment processing.

My educational background includes a Graduate Certificate in Higher National Diploma in Microbiology from Lagos State Polytechnic and a Graduate Certificate in National Diploma in Science Laboratory Technology from Delta State Polytechnic. I have also earned a certification in On-Demand IT Support from Digital Witch Support Community and an International Health Care Administration Certificate from La Plage Meta Verse.

With my diverse skills, experience, and dedication to providing efficient and effective assistance, I am a valuable asset to any organization. My ability to multitask, attention to detail, and commitment to meeting deadlines make me a standout professional in the field of virtual assistance and customer support.