Odedare Blessing Eniola

ODEDARE BLESSING ENIOLA PROFESSIONAL SUMMARY I am a detail-oriented and reliable Virtual Assistant with practical experience supporting colleagues and personal projects through calendar management, email handling, customer support, and appointment scheduling. Completed professional training in In-Demand IT Skills covering Virtual Assistance, Customer Service, Appointment Setting, Telemarketing, and CRM management. With a background in Accounting from Federal Polytechnic Ado-Ekiti, I bring strong organizational skills, accuracy, and process-driven support to remote administrative and customer-facing roles. CORE SKILLS • • • • • • • • • • Appointment setting and scheduling Email and calendar management Customer support Project and task management tools CRM and lead management Data entry and internet research Follow-ups and client communication Time management and organization Remote team collaboration Problem solving and attention to detail TOOLS AND SOFTWARE • • • • • • • Project & Task Management: Monday.com, Asana, ClickUp, Trello Scheduling Tools: Calendly, Picktime, Google Calendar, Acuity Communication Tools: Gmail, Zoom, Google Meet, Slack, Dropbox CRM Tools: Freshdesk, Zendesk, HubSpot Automation: Zapier Lead Generation: Apollo.io Google Workspace PRACTICAL EXPERIENCE AND PROJECTS Virtual Assistant (Practice Projects) Remote | Self-directed • • • • Managed a practice inbox, organized emails, responded to inquiries, and flagged urgent messages Scheduled and rescheduled appointments using online scheduling tools Conducted internet research and compiled results in Google Sheets Created follow-up messages for leads and clients Appointment Setting (Practice Projects) • • • • • • • • Managed a colleague’s Google Calendar (scheduling, rescheduling, cancellations) Coordinated meeting times to avoid conflicts Set up reminders and notifications Handled bookings for a service provider Used Picktime and Google Calendar for scheduling Tracked bookings in Google Sheets Monitored schedules and flagged conflicts Maintained accurate appointment records Customer Support (Practice Projects) • • • • • Responded to inquiries via email, chat, and WhatsApp Resolved basic issues with clear and polite communication Assisted with order, schedule, and service-related questions Escalated complex issues when necessary Logged interactions and feedback in Google Sheets EDUCATION Higher National Diploma (HND) – Accounting Federal Polytechnic Ado Ekiti TRAINING AND CERTIFICATIONS IN-Demand IT Skills Training (Virtual Assistance & Customer Support) Digital Witch Support Community – December 2025 Key Competencies Gained • • • • • Virtual assistance best practices Customer service and technical support fundamentals Telemarketing and lead generation techniques CRM and account management basics Workflow automation and remote work tools AVAILABILITY Available for remote work | Flexible schedule WORK SAMPLES Evidence of personal and practice projects available upon request