Odebiyi Funmilola Mary

ODEBIYI FUNMILOLA MARY  Igi-agbalumo okeola. Ilaro Ogun state  - - Skills - problem solving - Excellent  Objective Multi-faceted, efficient, and reliable administrative professional with 10+ years of experience supporting executives, sales personnel, and managers to improve internal operations for small businesses.  Experience communication - administrative Nigerian postal service support - marketing automation - Virtual assistant Goggle workspace - Email design and Created and entered delegated information into coding databases.  Reference 01/01/2015 30/12/2022 Reviewed and updated client correspondence files and scheduling database. Odebiyi zacheaus - Dangote packing Managed client's email inbox, responding to emails based on limited specific guidelines. Machine operator Handled email correspondence to maintain clear, concise, and Odebiyi- timely communication with clients. - Mitz company  Languages English Yoruba 10/05/2022 - Customer support specialist ompleted large number of technical support tickets 30/12/2023 each week, maintaining high first-call resolution rate. Supported non-technical users by quickly investigating and resolving hardware and software issues. Balanced performance and budget when recommending system changes to senior decision-makers. Recommended strategies to make the most out of systems with limited IT infrastructure. Recorded daily activities completed, data communications and remedial action. Sprint company 01/24 - Email marketing specialist 07/24 * Developed email marketing strategies to support key business priorities and campaigns. * Analyzed and evaluated data to continuously test, measure and optimize email marketing programs. * Partnered with cross-functional stakeholders to identify needs and execute requests. * Managed relationships with email service providers and related services. Microsoft Sales representative Jan 2014 Dec 2014 * Completed large number of technical support tickets each week, maintaining high first-call resolution rate. * Supported non-technical users by quickly investigating and resolving hardware and software issues. * Balanced performance and budget when recommending system changes to senior decision-makers. * Recommended strategies to make the most out of systems with limited IT infrastructure. * Recorded daily activities completed, data communications and remedial action. * Tracked reported IT issues to discover trends and plan remedial action. Provided customers with clear understanding of charges, billing and price changes. Cardinal health Jan 2016 - Sales assistant August - Completed large number of technical support 2017 tickets each week, maintaining high first-call resolution rate. - Supported non-technical users by quickly investigating and resolving hardware and software issues. - Balanced performance and budget when recommending system changes to senior decision-makers. - Recommended strategies to make the most out of systems with limited IT infrastructure. - Recorded daily activities completed, data communications and remedial action. Jan 2024 - Email setting and cold calling July 2024 Estate sales and property management * Balanced performance and budget when recommending system changes to senior decision-makers. * Recorded daily activities completed, data communications and remedial action. Entered, updated and maintained daily activity and prospect information. * Built strong customer relationships with new and existing customers by providing excellent customer support. * Minimized loss by watching for and recognizing security risks and active theft. Answered customer phone calls to address concerns and questions. Dartdown college Email and chat executive June 2014 December 2014 - Completed large number of technical support tickets each week, maintaining high first-call resolution rate. - Supported non-technical users by quickly investigating and resolving hardware and software issues. - Balanced performance and budget when recommending system changes to senior decision-makers. - Recommended strategies to make the most out of systems with limited IT infrastructure. Computer Generated solution inc Bookkeeping administrative assistant * Completed large number of technical support February 2013 November tickets each week, maintaining high first-call 2013 resolution rate. *Supported non-technical users by quickly investigating and resolving hardware and software issues. * Balanced performance and budget when recommending system changes to senior decision-makers. *Recommended strategies to make the most out of systems with limited IT infrastructure.  Education University of Lagos Economics/bachelor of science Second class lower/2.56 2022