Odebeatu Anthony Chijioke

ODEBEATU ANTHONY CHIJIOKE Admin/Virtual Assistant Contact Information Abuja, Nigeria -- Skills ▪ Problem solving skills. Results-oriented and detailed virtual assistant with six years of administrative expertise overseeing business and office operations with a focus on customer service. Extremely good at working together with CEOs, C-level executives, and teams to support daily administrative, sales, business development, and operational tasks. She is also very good at facilitating all facets of internal and external communications. a demonstrated ability to match administrative expertise with company goals in order to maximize operational effect, save time, and increase productivity. My ability to learn quickly, pay meticulous attention to detail, and apply my talent for excellence to initiatives that will help the organization will be my strong suit. ▪ Technical ability ▪ Social Media Administration ▪ Management of Time and Performance ▪ Excellent verbal and written communication abilities. ▪ Dynamic Team Player ▪ Key relationship management. ▪ Detail-oriented ▪ Outstanding coordination and planning abilities. ▪ excellent communications skills ▪ exemplary customer service ▪ Ability to think critically. ▪ CRM Management ▪ Account Management ▪ Social Monitoring ▪ Analysis Capabilities ▪ Focus on the prioritization of customers. ▪ Conflict Resolution and Management ▪ Emotional IQ at a high level ▪ Customer success advocacy Employment History Admin/Virtual Assistant (Personal Feb 2019 – Dec 2024 Azama Global Resource Ltd. Remote ▪ Receive, screen, direct, and record phone calls, and deal with inquiries where appropriate. ▪ Act as the point of contact between the CEO and clients. ▪ Assist in managing and replying to emails on behalf of the CEO and manage his electronic diary. ▪ Assist in the compilation of reports and presentations. ▪ Work closely with Chief Operating Officers, Directors, and Managers as necessary. ▪ Maintained numerous complex events on the calendar and developed extremely well-organized operations. ▪ Created sales strategies to upsell and sell our services to both existing and potential customers. ▪ To understand customer needs and wants, data-driven research was done, social media commentary was tracked, and customer feedback was elicited at every stage of the process. ▪ Honored for initiative, persuasion, a laser-like focus on the needs of the customer, and dependability in performance reviews. ▪ Exhibited an unshakable dedication to providing excellent customer service, addressed challenging problems, and gained repeat business. ▪ Account and customer data that has been organized for use in business planning and customer support. ▪ Kept track of customer satisfaction and quality control metrics while continually looking for ways to enhance customer service. Virtual Assistant. Education ▪ BSC in Economics Education Languages ▪ English IT Proficiency ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Microsoft Office Suite Google Workspace Zoon WhatsApp Business Adobe Spark Post Word Press Shopify Amazon Microsoft teams Google Chat Microsoft Teams SaaS Dropbox Flashdesk Gant Chart Biteable Trello Asana Sprout Social DialPad Talk Adobe lightroom Canva Discord Mail Chimp Flash Desk DialPad Talk ClickUp Socialbee Pipedrive RingCentral Zapier Hootsuite Notion Jan 2014 – Dec 2018 Safaaaga Renewable Energy Ltd ▪ Maintained numerous complex events on the calendar and developed extremely well- organized operations ▪ Created sales strategies to upsell and sell our services to both existing and potential customers. ▪ To understand customers’ needs and wants, data- driven research was done, social media commentary was tracked, and customer feedback was elicited at every stage of the process. ▪ Honored for initiative, persuasive, a laser- like focus on the needs of the customers, and dependability in performance reviews. ▪ Exhibited an unshakable dedication to providing excellent customer service, addressed challenging problem, and gained repeat business. ▪ Account and customer data that has been organized for use in the business planning and customer support. ▪ Kept track of customer satisfaction and quality control metric, while continually looking for ways to enhance customer service. ▪ Developed and led improvements and/or solutions to work processes and tools. ▪ Drove revenue and customer loyalty by researching discounts and specials available to long-term customers. ▪ Worked closely with the product development team on troubleshooting any issues, and providing detailed input to diagnose and resolve client issues. ▪ Processed questions and problems from users through a well-coordinated ticketing system on Zendesk. ▪ Developed basic knowledge of change management processes and tools. ▪ Thoroughly conducted customer needs analysis by administering type form surveys, questionnaires and soliciting feedback. ▪ Quickly and effectively solved customer challenges and followed up to ensure remediation. ▪ Answered queries on blogs and forums as well as social media channels. ▪ Used workflows and analyzed CSV files of gamers to identify system errors, troubleshoot and escalate to tier 2 customer support for resolution. ▪ Participated in and contributed to the knowledge base to improve the company's customer support strategy. ▪ Screened and handled email and live chat communications, escalating issues per guideline criteria.