Odane Kyle Oliver

 To the Human Resource Manager Dear Sir/Madam, I am hereby applying for any position available. Hope you will find my qualifications and experiences of great interest. I am an intellectual individual, who is hardworking, optimistic, calm and efficient. My willingness to learn, together with my flexibility and determination would make me a valuable asset to your team. I have demonstrated the ability to perform in an efficient and productive manner, maintaining exemplary standards of workmanship and teamwork. I would appreciate the opportunity to share these skills with your company. I would welcome the opportunity to meet with you to learn more about your needs and how i can contribute to your company. If considered for the position, my resume is attached to give more detailed idea of my skills and accomplishments. Thank you for your time and consideration. Yours Truly, --------------------- Odane Oliver OBJECTIVE My goal is to be a person considered to be a critical asset to the Customer Service Industry. Given this opportunity will facilitate the development of my knowledge, skills and overall experience. This opportunity will contribute not only to my growth but also the success of the organization I serve. COMPUTER SKILLS I am an advanced user of the computer. My competence includes proficiency in Microsoft Office (Word, Excel, Power Point, Publisher, and Outlook). I am able to easily manipulate a variety of computer applications. Startek Inc| Engagement Specialist| (August 2018 to Present) Sought out prospective clients with the intent of giving them rewards. Demonstrated mastery of customer service call script within specified time frames. Hinduja Global Solutions | Customer Care Agent | (November 2016 - November 2017) Effectively controlled the release of proprietary and confidential information for general client lists. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call centre departments through clear communication Sangsters| Warehouse Attendant | (Oct 2013 – November 2016) Prepared Stock for transport. Attended to shelves and inventory. Managed the intake of inventory Excellent product knowledge Provided face-face interactions with customers EDUCATION AND CERTIFICATION Calabar High School 2005 – 2010 CXC English Language Grade 1 Portmore Community College2011 – 2012 CXC Biology Grade 3 Bridgeport Evening Institute2013 – 2014 CXC MathematicsGrade 3 Principles of BusinessGrade 2 Vector Technical Institute 2015 Graphic Design Level 1 University of the Commonwealth Carribbean (Pursuing) Bsc. Production and Operations Management REFERENCES Jahbari Hibbert Freelance Senior Utility Engineer Contact:- Ann Marie Dixon Carlong Publishers Administrative Assistant Contact:-