Odaliz Quintana

Odaliz Quintana --Bilingual Customer Service Professional with a strong service background, skilled in multitasking, communication, and problem-solving. Reliable team player focused on supporting team success and achieving company goals. EXPERIENCE AnywhereWorks, (Fully Remote) Portland, OR Bilingual Legal Services Associate July 2023 - PRESENT ●​ Serve as the first point of contact for law firms, gathering sensitive client information in both English and Spanish. ●​ Accurately collect and document client intake details, ensuring smooth transitions to legal teams. ●​ Manage follow-ups, schedule consultations, and support clients through onboarding with care and clarity. ●​ Maintain confidentiality and empathy during high-stress conversations. ●​ Serve as a coach and mentor to fellow agents, helping improve their performance and skills. Bilingual CX Associate May 2017 - July 2023 ●​ Handled high-volume inbound calls, appointment scheduling, order processing, and live message taking. ●​ Scheduled appointments, processed orders, translated calls, and relayed messages accurately to clients. ●​ Delivered exceptional service with a friendly, empathetic, and professional demeanor, consistently maintaining a positive customer experience. ●​ Adapted quickly to new tools and scheduling platforms in a remote setting. NYK Logistics, Secaucus, NJ Operations Coordinator July 2006 - March 2007 ●​ Coordinated daily logistics operations, including shipment scheduling, tracking, and documentation, ensuring timely delivery and compliance with company and client standards. ●​ Served as the primary point of contact between drivers, clients, and internal teams, facilitating effective communication and issue resolution. ●​ Maintained accurate records of shipments, invoices, and compliance documents, improving data accuracy and reporting efficiency. EDUCATION Colorado Technical University, Colorado Springs, CO Associate in Science in Accounting