I have been a Customer Service Supervisor within the Business Process Outsourcing industry for over 16 years, specializing in managing various departments within a call center. Throughout my career, I have successfully led teams in areas such as technical support, billing, and customer relations, ensuring high levels of customer satisfaction and operational efficiency. My extensive experience has equipped me with strong leadership, problem-solving, and communication skills, allowing me to effectively manage diverse teams and handle complex customer issues.
Notable Clients:
XM/SIRUS Satellite Radio
Angie's List
Amazon
Amazon Seller Support
Audible.com