Octavio José López Vergara

I am a certified radio broadcaster and journalist, who has worked mostly as a bilingual telephone agent. I have also worked as an English teacher (onsite and online) for basic, intermediate and advanced students. In my experience as a bilingual telephone agent, I have worked for different companies (DISH USA: Customer Service, Billing, Advanced Tech Support; Reconnections, Retentions/Cancellations), OPORTUN (Collections: 15-29 days behind; 30-59 days behind; 60-89 days behind); Allianz Partners (US Travel & Bankcard Benefits (Explaining travel insurance policy coverage, Credit card travel benefits; answering policy/cc holders questions; assisting customers in filing claims over the phone) C&R Communications (Setting appointments for roof inspections).