Octave Gabiro

Octave Gabiro - · Kigali, Rwanda ·- linkedin.com/in/octavegabiro PRODUCT MANAGER Project Management | Technical Proficiency] | Customer Service & Communication] Dedicated and adaptable information technology professional with a bachelor's degree in IT and a diverse background in customer service, education, and web development. Skilled in project management, digital marketing, and AI essentials. Known for strong communication, leadership, and problem-solving abilities. Seeking to leverage my expertise in front-end development, AI, and graphic design to contribute to innovative projects and drive business success. WORK EXPERIENCE Shiela’s Honey LTD., Kigali, RWANDA 23RD, FEB, 2022 Customer Service Representative [Explain in one or two sentences the position at a glance or your main responsibilities.] ● Provided exceptional customer service, resolved issues efficiently, and maintained high customer satisfaction. ● Handled a high volume of customer inquiries, ensuring timely and accurate responses. ● Collaborated with team members to develop and implement customer service protocols. MG Initial Ltd., Kigali, RWANDA July 3, 2022 English and Computer Literacy Teacher [Explain in one or two sentences the position at a glance or your main responsibilities.] ● Taught English and computer literacy skills to high school students, tailoring lessons to meet diverse learning needs. ● Designed and implemented engaging lesson plans that improved student comprehension and retention. ● assessed student progress and provided individualized support to enhance learning outcomes. BAG - Kigali, Rwanda May 5, 2023 Frontend Developer Intern [Explain in one or two sentences the position at a glance or your main responsibilities.] ● Assisted in developing and maintaining websites, ensuring optimal performance and user experience. ● Collaborated with senior developers to design and implement user-friendly interfaces. ● Conducted testing and debugging to identify and resolve technical issues. Project Manager Empowering Tech Solutions | Kigali, Rwanda January 4, 2023 ● Led a team of developers, designers, and QA testers to deliver high-quality technology solutions. ● Developed detailed project plans, including timelines, milestones, and deliverables. ● Acted as the primary point of contact for clients and stakeholders, providing regular updates on project status. ● Monitored project budgets, making adjustments as necessary to avoid overruns. Data Entry Freelance Gig Freelance | Remote ● Conducted accurate and efficient data entry for various clients, maintaining data integrity and confidentiality. ● Developed and maintained spreadsheets to organize and track large volumes of data. ● Communicated regularly with clients to ensure their data entry needs were met. EDUCATION Bachelor in Information Technology, University of Kigali, Kigali, Rwanda, 2026 High School Diploma in Computer Literacy and Networking, ETSK Technical School | Kigali, Rwanda | 2021 Online Courses: ● ● ● ● ● ● ● BAG for Front-End Developers ALX for AI Career Essentials Flux Academy for Graphic Design Thomas Frank Explains Notion Fundamentals Coursera or Google for Digital Marketing and E-Commerce Coursera or Google for Project Management Figma Essential Course PROFESSIONAL SKILLS Technical Skills: ● Proficient in Google Workspace, Microsoft Office, and Notion Essentials ● Experienced in AI tools (ChatGPT, Cloud, Copilot, Gemini AI, Udio, Leonardo, Pika) ● Strong project management capabilities ● Skilled in graphic design using Canva and Figma ● Competent in web development ● Knowledgeable in Grammarly and Huru ● Familiar with Prompt AI and Pitch Pwer Soft Skills: ● Communication: strong verbal and written communication, active listening, and presentation skills ● Interpersonal: teamwork, empathy, conflict resolution, networking ● Leadership: team leadership, decision-making, delegation, mentoring ● Problem-Solving: Analytical and creative thinking, adaptability ● Organizational: time management, multitasking, detail- orientation, project management ● Customer Service: customer focus, patience, problem resolution, and relationship-building ● Work ethics: reliability, accountability, professionalism, initiative ● Emotional intelligence: Self-awareness, self-regulation, motivation, and social skills VOLUNTEER EXPERIENCE Volunteer Project Manager Community Tech Outreach | Kigali, Rwanda March 3, 2022 ● Led a team to develop and implement digital literacy programs for local community members. ● Organized and facilitated workshops, improving attendees' computer and internet skills. ● Coordinated with local organizations to ensure program sustainability and community impact. English Tutor Youth Empowerment NGO | Kigali, Rwanda ● April 7, 2022 Provided English language tutoring to underprivileged youth, enhancing their reading, writing, and speaking skills. ● Developed personalized lesson plans to meet the unique needs of each student. ● Mentored students, providing guidance and support to help them achieve their educational goals. Event Coordinator Annual Charity Run | Kigali, Rwanda ● July 15, 2022 Managed event logistics, including registration, volunteer coordination, and day-of-event activities. ● Collaborated with sponsors and partners to secure funding and resources for the event. ● Ensured a smooth and successful event that raised significant funds for the charity. AWARDS AND HONORS Certifications: ● Front-End Developer (BAG) ● AI Essentials (ALX) ● High School Diploma Certificate PROFESSIONAL MEMBERSHIPS ● Member, Project Management Institute (PMI) ● Member, International Institute of Business Analysis (IIBA) ● Member, Association for Computing Machinery (ACM)