Ochuole Lilian Egbanabo

OCHUOLE LILIAN EGBANABO As a sales professional with over 10 years of experience across different industries, I have consistently delivered exceptional revenue growth while building lasting client relationships and high-performing teams. I thrive on understanding complex technology solutions and translating them into tangible business value for clients. I've successfully expanded into new markets, retained key enterprise accounts, and implemented innovative sales strategies that drive both customer satisfaction and bottom-line results. ​ I demonstrate a passion for helping businesses leverage technology to solve real-world challenges and achieve their growth objectives. WORK EXPERIENCE Sales Manager, Bex-IT Digital Solutions, Sept 2023 - Present As a dedicated sales manager, I have played a pivotal role in establishing and refining the company's sales processes, building a high-performing team, and laying the groundwork for sustained revenue growth. These strategic initiatives have consistently delivered exceptional results across diverse client portfolios. I have successfully exceeded quarterly targets while fostering long-term client relationships. ●​ ●​ ●​ ●​ ●​ I manage and prioritise strategic sales strategies while building client engagement processes from the foundation. These approaches have generated significant revenue growth, achieving a 25% year-over-year increase during my first year with the company. For sustained business development, I improved client retention rates through close collaboration with technical, support, and delivery teams and direct engagement with key stakeholders. I led my team in developing new market penetration strategies that addressed the unmet technology needs of small and medium-sized enterprises seeking digital transformation solutions. Designed and managed comprehensive sales strategies for corporate clients, which drove substantial increases in contract values, resulting in expanded market share and sustained business growth. As a Sales Manager, I led client consultation calls with technical teams, identifying business challenges, understanding client psychology, and proposing tailored technology solutions. This led to increased client satisfaction and contract renewal rates. Sales Representative, Bex-IT Digital Solutions, Nov. 2021 - Aug. 2023 I consistently delivered exceptional results while mastering technology sales and client relationship management. My proactive approach contributed to a significant revenue increase and process optimisation. ●​ ●​ Established systematic client outreach methodologies and spearheaded prospect engagement initiatives in lead qualification, relationship building, and contract negotiation processes. All of which resulted in consistently surpassing monthly performance metrics while expanding our customer portfolio by 30%. Collaborated with the marketing team in a dynamic, results-driven environment to execute targeted promotional strategies and brand visibility campaigns. SKILLS Revenue Generation & Forecasting, Business Development, Account Management, Pipeline Optimization, Sales Process Design, Market Analysis, Negotiation & Deal Closure, Customer Acquisition, Territory Management, Sales Performance Metrics, Lead Generation, Cross-functional Collaboration, Client Retention Strategies, Competitive Intelligence, Strategic Sales Leadership Team Management & Development, Client Relationship Management, Salesforce CRM Expertise, Customer Service. Tools Zoho CRM | Microsoft Dynamics | Slack | Zoom | LinkedIn Sales Navigator | Pipedrive | Microsoft Office Suite | Apollo AI | Clay | DocuSign | Calendly | ZoomInfo LANGUAGES English fluent​ ●​ ●​ Championed the complete sales cycle management, overseeing prospect identification, pipeline development, proposal creation, and deal closure based on client requirements, market opportunities, competitive positioning, and revenue optimization. Delivered comprehensive reports, performance analytics, client feedback, progress updates, and forecasting data to senior leadership, department heads, and key stakeholders throughout acquisition and retention phases. National Open University of Nigeria, Abuja I (in view) PGD, Information Technology ​ University of Calabar, Cross River State | 2010 B.Sc. (Hons), Genetics & Biotechnology Trust Manager, ETrust Fund Apr 2020 - Dec 2020 Courses & Certificates Collaborated with a cross-functional team of specialists in revenue generation, process enhancement, and platform expansion for a financial technology solution serving corporate clients. In-Demand IT Skill Training. (Digital Witch Support Community) ●​ ●​ ●​ Performed detailed prospect evaluation to pinpoint valuable customer categories and crafted focused outreach initiatives, delivering a 15% growth in our active client network. Analyzed transaction workflows and approval mechanisms to uncover process inefficiencies and enhancement possibilities, leading to the deployment of optimized operational procedures. Leveraged technology platforms for lead management, customer onboarding, performance tracking, and internal coordination, which delivered improved collaboration across sales teams, boosted processing efficiency, and eliminated approval delays by 25%. Sales Executive (Team Lead), Knightsbridge Homes Nigeria Ltd., Apr. 2019 - Nov. 2019. ●​ ●​ ●​ Spearheaded comprehensive marketing and sales campaigns for diverse property portfolios, consistently achieving 110% of established performance benchmarks. Designed and executed analytics-driven promotional strategies, boosting prospect generation by 35%. Sustained a 95% customer loyalty rate through exceptional client relationship cultivation and service delivery. Customer Care Representative Meter.ng, Aug. 2017 - July 2019 Managed customer service operations, delivering exceptional support while optimizing processes and driving operational improvements across multiple service channels ●​ ●​ ●​ ●​ Handled diverse customer inquiries, service complaints, and billing disputes through phone, email, and in-person interactions, consistently achieving a 98% customer satisfaction rating. Analyzed service delivery workflows and identified bottlenecks in billing procedures and service request processes, implementing solutions that decreased resolution time by 20% Collaborated closely with technical teams, supervisors, and field engineers to translate customer feedback into service improvements and policy enhancements. Monitored service performance metrics and conducted process evaluations to identify inefficiency patterns, resulting in operational Manager, Luzige Stitches, Aug. 2017 - July 2019 Managed customer service operations, delivering exceptional support while optimizing processes and driving operational improvements across multiple service channels. ●​ Developed and implemented strategies to meet and exceed sales targets. ●​ Monitored daily, weekly, and monthly sales performance. ●​ Identified opportunities to upsell and cross-sell products. ●​ I recruited and managed sales associates. ●​ Conducted regular performance reviews. ●​ Built and maintained strong relationships with clients while also resolving customer complaints promptly. ●​ Prepared a regular sales report for management. ●​ Monitored service performance metrics and conducted process evaluations to identify inefficiency patterns, resulting in operational enhancements that boosted department productivity by 15%.